Director of Marketing and Digital Media

Maryland Zoo • Full-time • Baltimore, Maryland • 1w ago

Director of Marketing and Digital Media

Maryland Zoo is an EEO Employer - M/F/Disability/Protected Veteran Status

General Summary: The Director of Marketing and Digital Media oversees the Zoo’s digital presence, including website management, advertising, social media, and email campaigns. Under the direction of the Senior Director, the Director ensures consistent brand management, develops ad / marketing campaign strategy, evaluates metrics, adjusts tactics as warranted, and provides detailed analysis in post-campaign reports.

The Director oversees the Digital Media Coordinator, and is responsible for vendor management, billing, and accounting. This position works collaboratively with internal departments to develop campaigns, promotions, and opportunities to drive visitation and increase membership. Additionally, the Director of Marketing and Digital Media will support the Zoo’s mission to save wildlife and protect wild places and contribute to its environmental, social, governance sustainability, conservation, education, and DEAI (Diversity, Equity, Accessibility, and Inclusion) goals.

Essential Functions:

Primary Functions:

Under the direction of the Senior Director of Marketing and Communication, participate in the comprehensive management of the marketing program, execute advertising campaigns, and development of new promotions and initiatives to drive visitation and generate new revenue;
Manage all aspects of the Zoo’s social media and web marketing strategies and initiatives; develop content and facilitate social media outreach and messaging across the Zoo’s channels;
Oversee social media advertising buys, manage budget and accounting;
Oversee digital media content creation, posting, and comment response for social media, online reviews, and interactive content on the website;
Create video and photo content to support marketing messaging and enhance the Zoo’s engagement;
Ensure accurate representation of the Zoo’s branded voice in all external facing digital communications;
Manage the annual calendar, content, and execution of Zoo email communications;
Manage and improve email capture systems and subscription databases;
Manage website messaging and graphics. Monitor site analytics, and conduct critical assessments to analyze return on investment, opportunities for growth and areas for improvement. Provide relevant data and reports to internal departments on a quarterly basis;
Contribute to the development, implementation, and facilitation of annual marketing plans;
Act as liaison with Zoo vendors for digital media and website programming and development;
Oversee all digital media projects and manage the digital media coordinator;
Write and assist in development of on-grounds signage and collateral materials;
Foster a success oriented and accountable team environment;
Perform other duties as assigned; and,
Adhere to all policies and procedures of the Zoo.

Communication (Internal and External):

Maintain vendor relationships as needed;
Manage the emergency alerts protocol as it relates to the website (i.e. inclement weather response or unexpected closures).

Management of Resources (Financial, Human Resources, Facilities):

Manage the Zoo’s day-to-day website updates using internal WordPress content management system; maintain overall message, content and activity;
Manage the inventory and maintenance of digital media equipment (video cameras, still cameras etc.);
Manage input of Marketing Department invoices into Financial Edge for approval by the Senior Director of Marketing and Communications; and,
Allocate staff to assist other departments as needed for cross utilization of skills and manpower.

Minimum Qualifications:

Education:

Bachelor’s degree in marketing, advertising, business, communications, or another related field required.

Experience/Training:

Minimum of five years of direct experience in social media, editing, and publications.
Project management experience in digital media, marketing, and content development;
Familiarity with working under deadlines and writing for varied audiences;
Familiarity with digital content editing tools such as Adobe Premiere;
Valid driver’s license.

Traits Desirable:

Ability to work with individuals from a wide variety of ethnic, cultural, and economic backgrounds;
Ability to communicate effectively;
Strong organizational skills; and,
Excellent writing skills.

Equipment:

Must be able to operate a variety of machines and equipment including computer, telephone, scanner, copier, fax, two-way radio, golf cart, vehicles, etc.

Working Conditions:

Must be able to stand and remain active for an eight-hour shift;
Must be able to walk large areas of the Zoo as needed;
Must be able to work in an outdoor weather environment in all seasons and weather, including heat/humidity, cold temperatures, and/or wet conditions;
Ability to work a flexible schedule to include weekends, holidays, and special events; and,
Must be able to exert up to 35 pounds of force to lift, push, pull, carry, or otherwise move objects.
Exposure to potential environmental hazards such as poison oak/ivy, uneven terrain, insect bites/stings, and Hepatitis B depending on the position.

Benefits:

We offer an excellent benefits package including 24 days of Paid Time Off (PTO), Sick and Safe Leave, and 2 paid holidays.
Eligible for medical, dental, vision, short- and long-term disability and life insurance.
401(k) with employer match.

Disclaimer:

The statements above are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and/or skills required of all personnel so classified. Therefore, management reserves the right to revise the job or to require that other or different tasks be performed when circumstances change.

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