Interacts with customers via telephone, email and online chat to provide support and information on products or services
Respond to incoming calls and messages in a timely manner
Identify customer questions, complaints, concerns and overall needs and redirect to appropriate staff
Generate leads for sales team by screeningâ callers and identifying potential sales opportunities
Meet or exceed call quotas and sales assist quotas, both personally and as a team
Follow all communication procedures, policies and guidelines during every customer interaction
Other duties as assigned
