As a Sales Support at SolarAfrica, the role is diverse and fast-paced, requiring a highly organised individual with strong communication skills and proven experience supporting sales teams in a professional environment.
The successful candidate demonstrates excellent attention to detail, a customer-first mindset, and the ability to coordinate multiple activities simultaneously. Clear, confident written and verbal communication is essential.
The primary goal of the role is to ensure the sales team is efficient, productive, and well-supported through strong administration, coordination, and communication.
Position of the job in the organisation: The Sales Support will report directly to the Sales Support Lead.
Principal responsibilities:
Sales Administration & CRM Management
- Provide day-to-day administrative support to the sales team, including managing calls, emails, and multiple diaries.
- Maintain accurate and up-to-date records on HubSpot CRM, ensuring deal stages, pipelines, and data integrity.
- Allocate, manage, and process leads correctly on HubSpot and Unifii.
- Keep HubSpot tidy daily, including removing duplicates and correcting deal stages.
Sales Coordination & Deal Support
- Coordinate sales meetings, inter-department meetings, and partner engagements.
- Act as liaison between customers, sales, engineering, finance, and partners to ensure deal progress remains on track.
- Chair sales and engineering meetings when required.
Proposal, Credit & Documentation Support
- Assist with the preparation of renewable energy proposals using internal systems, MS Word, and Excel.
- Generate cash purchase proposals, final agreements, and edit terms and conditions where required.
- Coordinate credit checks (CIPC, WIndeed, electricity bills) and manage the credit review process.
- Communicate credit and technical approvals and coordinate agreements for signature.
Customer & Partner Communication
- Handle incoming calls professionally and manage customer enquiries.
- Communicate with clients regarding credit review kick-off, documentation, and follow-ups.
- Serve as liaison officer between partners, clients, and SolarAfrica regarding agreement amendments.
Reporting & Handover
- Complete handover documentation for signed deals.
- Coordinate project handover to Engineering and Projects.
- Track project commencement notices and liaise with Finance to ensure partner commissions are paid correctly.
- Any other job duties associated with this role.
Experience & Skills
- Previous sales administration experience is essential.
- Experience running multiple diaries and supporting sales teams.
- Customer service experience required; sales experience advantageous.
- Experience in technology or renewable energy environments is advantageous but not essential.
- Strong computer literacy and experience using multiple software platforms.
Specific attributes:
- Strong knowledge of CRM / ERP systems (HubSpot preferred).
- Data‑driven and AI‑savvy, comfortable applying insights and AI tools to enhance decision‑making and workflows.
- Excellent organisational and planning skills.
- Excellent time management.
- Strong customer focus and people skills.
- Clear, confident communicator (written and verbal).
- Reliable, trustworthy, and detail-oriented.
- Diligent, punctual, and able to multitask.
- Comfortable working under pressure in a fast-paced environment.
- Ability to use tools such as Google Maps effectively.
Desirable attributes:
- Industry knowledge (e.g. energy, renewables)-understand electricity bills and tariffs.
- Experience working with PPAs, long-term contracts.
- Familiarity with credit, KYC, and due diligence processes.
- Comfortable working across cross-functional teams and senior stakeholders.
- Ability to remain calm and effective during deal pressure or tight deadlines.
- Process improvement mindset – identifies inefficiencies and suggests better ways of working.
- Experience supporting complex, multi-stakeholder transactions.
- Strong reporting skills.
- Continuous learning mindset and openness to feedback.
What Does Success Look Like?
By Month 3
- I will have completed the HubSpot Sales certification.
- I will accurately allocate, manage, and process leads on HubSpot and Unifii.
- I can confidently pre-qualify leads using the sales questionnaire, internet research, and Google Maps.
- I will be able to submit accurate, professional quotations with strong attention to detail.
- I will have a solid high-level understanding of SolarAfrica’s solutions.
By Month 6
- I will successfully coordinate deals with the Sales and Engineering teams.
- I can independently manage the credit review process and provide accurate feedback.
- I will confidently respond to customer enquiries and coordinate inter-department responses.
- I will be able to generate cash purchase proposals, agreements, and edit terms and conditions.
- I will understand the full product offering available to customers.
By Month 12
- I will be able to manage the sales process from lead through to project handover.
- I can read and understand electricity bills and tariffs.
- I will act as liaison between Sales, Engineering, Finance, Partners, and Clients.
- I will be able to manage wheeling proposals, credit checks, QLs, TRs, and handovers.
- I will ensure accurate pipeline management, reporting, and governance.
- I can independently chair sales and engineering meetings.
- I will ensure smooth project handover and commission payment coordination.
Core Values:
We hire, reward, and recognise our team against these values. It is imperative that you believe in these values and demonstrate them consistently.
- We are passionate and proud of what we do.
- We communicate candidly, especially when it is difficult.
- We take the initiative, share our mistakes, and grow together.
- We are dependable and take accountability.
- No one person is bigger than the solution - no egos.
