Are you ready to join a dynamic team and play a crucial role in shaping the future of material handling? We are actively seeking a dynamic Service Admin/Dispatcher to join our growing Industrial Battery team out of our De Pere location. The Service Admin/Dispatcher maintains an organized assignment of industrial battery technicians to jobs, assuring timely response to customers while assigning the most logical technician to each job.
Wolter, Inc. isn't just any company; we're among the fastest-growing privately owned businesses. At Wolter we’re on a mission to move, store, and power the world more efficiently. You’re part of a team that is connected like family and committed to making an impact.
Who we are:
Since the Wolter story began in 1962, our company, like our industry, has been constantly evolving. We have grown to become one of the largest and most diverse industrial equipment and productivity solutions providers in the country. From new & used material handling equipment, service and training to robotics & automation, overhead cranes & hoists, power systems, railcar movers, storage solutions, complete engineered systems and more, Wolter is focused on improving operational productivity for its customers.
What we offer:
A complete benefit package including:
- Medical, Dental, and Vision Insurance
- 401(k) Plan with company match
- Life Insurance
- Short-Term and Long-Term Disability Insurance
- Critical Illness and Accident Insurance
- Pet Insurance
- Flexible Spending Account
- Employee Assistance Program
- Interest-free Tool Loans and Tool Insurance
- Uniforms for Technicians
- Subsidies for Safety Boots and Safety Glasses
- Paid Time Off, paid holidays, and more!
Position Responsibilities:
- Monitor service calls for battery/charger related field repairs, ensure all jobs are assigned and completed as required.
- Monitor workflow for battery/charger related shop repairs including quoting and follow up.
- Schedule and dispatch battery service techs.
- Respond to phone calls from customers and battery service techs.
- Stay in contact with customers and inform them of any changes in the schedule.
- If there are parts on order through the Parts Department, maintain contact with Parts Department to ensure timely receipt of parts and reschedule return trips as needed.
- Issue repair orders for new jobs or units that are scheduled for maintenance.
- Issue purchase orders to vendors for miscellaneous purchases needed to complete jobs (non-parts).
- Review Open Order Analysis daily to ensure all jobs are on schedule and closed as needed.
- Assist battery technicians as needed with any questions or concerns you can help with (not technical info).
- Prepare work orders for closeout and approve for billing.
- Approving timecards/completing their weekly hours for payroll.
- SM - Scheduling and Battery Washes. Prepare Fleet maintenance reports.
- Monitor boost charge schedule to keep batteries at proper state of charge.
- Monitor scrap inventory and schedule scrap pick-up.
- Input data in V-Simple for warranty orders.
- Reporting battery cycler tests as needed.
- Monitor and order shop supplies (acid, etc.).
- Perform projects as requested.
Essential skills and experience:
- Ability to organize and manage multiple priorities
- Excellent telephone and customer service techniques.
- Strong computer proficiency.
- Commitment to company vision and mission.
Physical demands: Physical demands: Employee is required to frequently sit, talk, and listen, and to use hands to finger, handle, or feel objects, tools, or controls, including computer and other office equipment. Employee is required to occasionally stand and walk. Employee must occasionally lift and/or move up to 30 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Work environment: The noise level in the work environment is usually moderate; however, while performing the duties of this job, the employee is exposed to noisier shop environments. When performing duties of this job, it is a requirement to wear Personal Protective Equipment whenever appropriate.
We are an Affirmative Action/Equal Opportunity Employer and will give all qualified applicants consideration for employment without regard to race, color, religion, sex (including pregnancy and related medical conditions, gender identity, and sexual orientation), age, national origin, disability status, genetic information, veteran or military status, or any other characteristic protected by law. All job offers are contingent upon satisfactory drug screen and driving record.
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