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Open: April 9, 2026 — Closes: April 22, 2026
Summary
Visitor Services Assistants serve as representatives to answer questions and offer guidance. Monitor sites and maintain relations with park partners and concessions on roving patrols throughout National Parks. Open to the first 100 applicants or until 04/22/2026 whichever comes first. All applications submitted by 11:59 (EST) on the closing day will receive consideration.
Major Duties
Visitor Services Assistant Standard Duties: Provide visitor services including patrol, roving, fixed post assignments and public programs. Participate in day-to-day operation of a seasonal contact station. Site monitoring, and resource protection. Operates two-way radio equipment. Responds verbally to visitor inquiries, offering information and guidance. Public can include individuals who are distressed, confused, frustrated, difficult or even hostile. Additional duties for GS-04: Monitors special use permits and maintains good relations with partner organizations, concessions and stakeholders. Relates effectively to people from varied cultural backgrounds and is sensitive to diversity, race, gender, religion, disabilities and other individual differences. Educates customers regarding rules, regulations, and safety concerns to ensure visitor safety and resource preservation. Direct visitors and the public with problems, questions, or complaints to appropriate resource. Assists in medical or other emergencies up to level of training. Additional duties for GS-05: Provide informal interpretation and public orientation to a park or recreation area (e.g. current events, resource management or environmental projects, and overview of areas natural, cultural, and/or historical resources). Provide information to the public using information or materials on management policies and legislative updates on issues affecting the natural, historical, and/or cultural preservation of the area. Operate general computer software programs such as word processing, spreadsheet, or database (e.g. Excel, Access, Word, or similar operating systems). Gather information from reporting parties concerning accidents/incidents within the area to notify appropriate personnel. Assess a situation to determine the appropriate response in accordance with policy guidelines.
