Job Title
O&M (Work Orders) Specialist
Job Level: Specialist - Remediations
Location: Orem, Utah
Shift: Full-Time
Division: Operations & Maintenance (O&M)
Compensation: $20–23/hr
Benefits: Full-time employees are eligible for Health, Dental, Vision, & Life and Accident insurance, an HSA Savings Account, and the opportunity to receive employee stock awards.
SunPower:
With decades of experience, we are a U.S.-based solar company committed to providing reliable and sustainable energy and storage solutions. Clean energy and storage should be accessible to everyone. SunPower delivers all-in-one residential solar solutions with personal customer service, leading in sustainability through ethically sourced materials and low environmental impact.
SunPower supports the transition to clean energy through streamlined, dependable solar solutions designed to meet diverse needs while minimizing environmental impact. By prioritizing ethically sourced materials and collaborating with nonprofit organizations, we are expanding access to solar technology and contributing to a more sustainable, resilient future.
About Us:
In 2025, Blue Raven Solar and Complete Solar came together under the trusted SunPower name. This transition brings together the strengths, expertise, and shared commitment to making clean energy simpler and more accessible for everyone.
Position Summary:
We are seeking a highly organized and proactive Solar Specialist to support the intake, coordination, and execution of orphaned or stalled solar projects. This role serves as a central operational hub between customers, financiers, field teams, subcontractors, utilities, and internal stakeholders to ensure efficient project recovery and completion.
This position emphasizes strong project coordination, customer communication, and cross-functional collaboration within a complex and fast-paced solar environment. The specialist will manage projects from intake through remediation, inspection, and PTO, ensuring high-quality outcomes and full transparency across all stakeholders.
Essential Duties:
Work Order Management
- Receive, review, and qualify incoming distressed asset project lists from financier partners.
- Create and manage projects in internal systems from initiation through completion.
- Open and manage required process steps (e.g., DAP Escalation, IX, M2, M3, PTO).
- Ensure accurate data entry, documentation, and status tracking across all project phases.
- Monitor timelines, dependencies, and completion milestones across the remediation lifecycle.
Scheduling & Coordination
- Coordinate site visits, inspections, and remediation work with customers, field crews, and subcontractors.
- Schedule and manage “Request a Work Order” processes for site surveys and on-site fixes.
- Ensure appropriate resource allocation (preferably install crews or foremen) for accurate scope assessment.
- Coordinate multiple parties, materials, and access requirements to maintain project momentum.
Customer Communication
- Serve as the primary point of contact for customers throughout the remediation lifecycle.
- Conduct initial outreach to establish project context and confirm customer participation.
- Execute structured contact attempts (call, text, email) and manage non-responsive cases.
- Provide clear, timely updates on project status, scheduling, and next steps.
- Handle escalations, reschedules, and sensitive customer situations with professionalism.
Operational Support & Process Improvement
- Maintain a strong grasp of assigned work in process (WIP), ensuring balance between project throughput and customer experience.
- Gather critical documentation including site plans, permits, and utility information from financiers, customers, AHJs, and utilities.
- Support scope development by reviewing site survey data and identifying discrepancies with plan sets.
- Assist in preparing project bids using established tools and scope inputs.
- Track and manage project progression through permitting, remediation, inspection, and PTO stages.
Collaboration & Reporting
- Work closely with operations leadership, engineering, electricians, utilities teams, and subcontractors.
- Coordinate with financiers for bid submission, approvals, and project updates.
- Ensure alignment across departments to meet service-level expectations and project timelines.
- Provide accurate reporting and real-time status updates on project pipelines and risks.
Minimum Qualifications:
- Experience in solar project coordination, scheduling, or work order management (solar, construction, utilities, or field services preferred).
- Familiarity with solar PV systems or electrical diagrams.
- Knowledge of solar PV systems, project lifecycle, or remediation workflows.
- Strong organizational and multitasking skills with high attention to detail.
- Excellent verbal and written communication skills.
- Proficiency with CRM systems, scheduling tools, and MS Office Suite or Google Workspace.
Preferred Qualifications:
- Advanced electrical knowledge of solar PV systems, field service operations, or O&M workflows.
- Experience with permitting, AHJs, utilities, or interconnection processes.
- Experience in a customer-facing service or operations role.
- Ability to interpret basic site plans, scopes of work, or technical documentation.
While performing the duties of this job, the employee is regularly required to talk or hear. Regular periods of sitting or standing may be required by this position. In addition, this position requires the ability to occasionally lift office products and supplies, up to 50 pounds. Specific vision abilities required by this job include close vision and ability to adjust focus.
