The Quality and Environmental Senior Manager has the responsibility and authority to develop and maintain procedures, ensure compliance with all obligations (contractual, regulatory, internal) and the establishment and maintenance of all document control, and communication systems for compliance with the ISO 9001: 2015. He/she would be responsible for Quality Management System (QMS) requirements and the Quality Management Plan (QMP) during the operation and maintenance period for LBJ and NTE Segments 1,2 and 3. Additionally, he/she will support be responsible for all internal and external environmental and sustainability initiatives and reporting for the company.
Implements and develops LBJ’s, NTEMP’s and NTE Segments 3 Quality Management System
Develop, review, and maintain, with the support of all company departments, the Quality Plan, Policies, and Procedures in accordance with the QMS and ISO 9001:2015
Responsible within the LBJ’s, NTEMP’s and NTE Segments 3 regarding all aspects related to quality assurance.
Collaborate and advise project COOs and the rest of the Concessionaire's team on the state of the Quality Management System, audit results, procedure implementation, and corrective actions.
Coordinate and attend any Quality Management review process in order to assess the effectiveness of the Quality Management System and make adjustments as deemed necessary.
Prepares and leads internal audit schedules, initiates timely such audits, and prepares reports for management's follow-up. Document internal and external audits.
Develop and lead continuous improvement initiatives in all areas of the business.
Assist in investigating complaints and non-conformities and recommend corrective action. Develop NCRs and Corrective Action Reports and ensure closure of the action items.
Serve as the QMS documentation subject matter expert, providing guidance to colleagues regarding the requirements, adequacy, and compliance status of documentation and records related to QMS.
Subject Matter Expert with all LBJ’s, NTEMP’s and NTE Segments 3’s Quality Procedures. Develop a good understanding of procedures and requirements for the rest of key Departments.
Subject Matter Expert on the Contract provisions related to Quality and Environment for the Concessionaire. These include Comprehensive Development Agreements (CDA) and Facility Agreement (FA). Ability to search CDA and FA requirements upon request.
Subject Matter Expert providing review and updates on the Project Management Plan (PMP) and Facility Management Plan (FMP). Ability to search PMP and FMP requirements upon request.
Lead the annual PMP/FMP update process with Project COOs and Concessionaire’s Team.
Track changes to any and all of the documents in those repositories (procedures etc.) and ensures proper dissemination of updates to all parties affected by such changes.
Oversee, together with the legal department, the bi-annual Compliance Campaign. Track and conduct the Verification of the required sample of Certifications and provide frequent updates.
Lead Document Control of CDA/FA reporting requirements to and from TXDOT. Responsible for the transmittal between the LBJ’s, NTEMP’s, and NTE Segments 3 and TxDOT on the CDA/FMP reporting requirements from all Departments through the Document Management tool, also known as Document Locator or EDMS.
Ensure that the appropriate personnel receive training on the Quality Management System, Quality Onboarding, and overview of the PMP/FMP and their chapters.
Serve as liaison with TXDOT representative(s), IE staff, and Concessionaire regarding Quality or Environment -related matters.
Advises the CEO and affected parties on audit results, corrective action, and changes to procedures.
Co-authors documents and change control-related procedures and training presentations.
Supervise the position of Document Control Coordinator and QA/QC Manager. Supervise third parties as needed.
Manage all company environmental and sustainability initiatives. Coordinate all environmental and ESG reporting as required by regulations, contracts or company stakeholders, with systems and processes including but not limited to GRESB, SimpL, SDG and others.
Propose and manage department budget.
Oversees department Objectives and KPIs.
Project manager for the Quality Department’s continual improvement initiatives. Innovate and research new tools to complete all of the above in a more efficient way.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily and independently. The requirements listed below are representative of the knowledge, skill, and/or ability required to fulfill those duties. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Effective task management skills and adherence to strict deadlines with independence.
Ability to interact with colleagues in a self-managed team structure.
Must be able to multitask, problem-solve, and implement innovative processes within a fast-paced environment.
Extremely detailed oriented and organized.
Ability to develop track tools and track multiple datelines in an effective and efficient manner.
Superior quantitative skills.
Self-starter. Ability to manage a task and project from start to end. Verify and validate effectiveness.
Ability to lead small projects and generate project updates.
Teamwork and engagement ability.
Superior writing and verbal communication skills.
Familiar with Quality Management Review, KPIs, and quality objective processes.
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
