A Sales Coordinator acts as a liaison between prospective customers and the sales teams. This role facilitates the distribution of qualified leads to sales representatives and directs unqualified or non-sales inquiries to the appropriate departments based on the customer’s needs. This role requires a “customer-first” mindset and approach, with excellent communication skills and a passion for promoting the core values of Signature Solar.
This role may require flexible working hours, including weekends and evenings, to accommodate customer needs and events.
Key Responsibilities:
- Greet and engage customers in a friendly and professional manner.
- Assess customer needs and provide appropriate guidance to the correct sales representative or department.
- Demonstrate a strong understanding of our solar products, services, and solutions.
- Conduct initial consultations with customers to understand their needs, project scope, and purchasing goals.
- Actively engage in lead generation activities, including participating in events, promotions, and networking opportunities.
- Provide post-sale follow-up and assist in addressing customer inquiries or concerns.
- Complete sales-related tasks, lead tracking, and documentation accurately and in a timely manner.
- Provide regular reports regarding lead status, pipeline updates, and sales activities.
- All other duties assigned
Required Skills and Attributes:
- Strong interpersonal and communication skills.
- Knowledge of solar energy systems and their value to customers.
- Familiarity with systems utilized by Signature Solar including CRM platforms, marketing tools, B2B portals, and communication software.
- Ability to work independently and collaboratively as part of a sales team.
- Goal-oriented mindset with a track record of successful customer engagement and relationship building.
Qualifications:
- Previous experience in sales, customer service, or customer-facing roles is required.
- High school diploma or equivalent.
- Certification in solar energy or related fields is a plus.
Physical Requirements:
- This position may require the ability to perform tasks that involve sitting, standing, walking, lifting 25+ lbs, computer work and other physical activities. Candidates should be able to meet these physical demands with or without reasonable accommodation.
EEO Statement:
Signature Solar is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law.
