The Inside Sales Supervisor is responsible for maintaining, engaging, assisting, and monitoring the call queue for the Inside Sales team members. The supervisor will work closely with leadership to ensure that the team meets and exceeds customer expectations and to produce best-in-class customer experience.
Key Responsibilities:
- Supervise team members and manage time as efficiently as possible.
- Monitor the team's performance metrics and provide feedback to team members to better assist them
with closing sales and providing best-in-class customer experience.
- Work closely with leadership to identify areas for improvement and implement changes as needed.
- Escalate complex issues to leadership as necessary.
- Handle escalated calls from customers requiring supervisor assistance.
- Responsible for closing and securing entry points to the building at the end of the shift.
- Provide direct support to new hires through onboarding and initial training periods
- Reinforce training content through coaching, observation, and feedback
- Demonstrate a deep understanding of our solar products and services.
- Present and explain pricing, financing options, and incentives.
- Actively engage in lead generation activities, including participating in events, promotions, and networking.
- Follow up on leads generated through various channels.
- Present and explain pricing, financing options, and lead company incentives with the team
- Manage team follow ups and outbounds on leads generated through various channels.
- All other duties are assigned.
Required Skills and Attributes:
- Displaying passion for customer service experience leads to adjustments of processes needed to
create a best-in-class customer experience.
- The ability to communicate effectively with customers, team members, and management, both verbally and in writing.
- A proven ability to identify issues and use data to resolve problems.
- Willingness to collaborate with members outside of the department to provide the most efficient
outcome for our customers.
- Ability to prioritize an efficient work week for themselves and the rest of the team to ensure we provide
the best industry service.
- The ability to lead teams effectively, provide feedback, and coach them to achieve their goals.
- Unwavering commitment to the customers of Signature Solar.
- A great candidate will show they are sympathetic to the challenges encountered and passionate about finding solutions.
- The willingness to learn and improve skills, processes, and procedures, and the ability to implement
changes to improve team performance and customer satisfaction.
- An aptitude for troubleshooting complex issues that are unique to the solar industry.
Qualifications:
- Background in Sales with a proven record of success with the entire sales process, from planning to closing.
- Must be in good standing in their current position.
- Experience managing a call center is preferred.
- Previous leadership experience is preferred.
- Willingness to get NABCEP certified within the 1st year of employment.
Physical Requirements:
- This position may require the ability to perform tasks that involve sitting, standing, walking, lifting 25+ lbs, computer work and other physical activities. Candidates should be able to meet these physical demands with or without reasonable accommodation.
EEO Statement:
Signature Solar is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law.
Signature Solar Perks:
● Medical.
● Dental.
● Vision.
● Supplemental life.
● PTO.
● 401(K).
● Company-branded merchandise.
● Community events.
● Company-funded continued education opportunities.
● Discounts and perks through locally owned businesses.
