Job Summary:
We are seeking a skilled IT Help Desk Technician to provide technical support to end users and maintain reliable IT operations. This role combines end-user support, hardware repair, and device deployment with administration and troubleshooting of Microsoft 365 services including Entra ID, Intune, Teams, and OneDrive.
The ideal candidate is customer-focused, technically proficient, and experienced in managing endpoint devices, resolving hardware issues, and supporting cloud-based identity and collaboration platforms.
Job Responsibilities:
End-User Support
- Provide Tier 1–2 technical support for desktops, laptops, mobile devices, printers, and peripherals.
- Diagnose and resolve hardware, software, and network issues via help desk ticketing systems, phone, remote tools, and in-person support.
- Document incidents, service requests, and resolutions in the help desk system.
- Maintain high levels of customer satisfaction and timely resolution of support requests.
Hardware Repair & Device Management
- Troubleshoot and repair desktop and laptop hardware issues including components such as RAM, SSDs, batteries, displays, and motherboards.
- Perform imaging, configuration, and deployment of new devices for employees.
- Manage hardware inventory, asset tagging, and lifecycle replacement processes.
- Decommission and securely dispose of outdated hardware.
Endpoint Deployment & Management
- Configure and deploy Windows devices using Microsoft Intune and endpoint management policies.
- Support device enrollment, compliance policies, configuration profiles, and application deployment.
- Maintain device security and patch management through Intune and related tools.
Microsoft 365 Administration & Support
- Manage user identities and access through Microsoft Entra ID (Azure AD).
- Create, modify, and troubleshoot user accounts, group memberships, and authentication issues.
- Support collaboration tools including Microsoft Teams and OneDrive, resolving sync issues, permissions problems, and configuration concerns.
- Assist with license assignments and Microsoft 365 account management.
Documentation & Process Improvement
- Maintain internal IT documentation, knowledge base articles, and troubleshooting guides.
- Identify recurring issues and recommend process or technology improvements.
- Assist with IT projects such as system upgrades, migrations, and security initiatives.
Job Requirements:
- Associate’s or Bachelor’s degree in Information Technology, Computer Science, or related field (or equivalent experience).
- 2+ years of experience in IT Help Desk, Desktop Support, or similar role.
- Hands-on experience repairing and troubleshooting desktop and laptop hardware.
- Experience deploying and managing devices using Microsoft Intune.
- Experience supporting Microsoft Entra ID (Azure AD) user management and authentication.
- Familiarity with Microsoft Teams and OneDrive administration and troubleshooting.
- Strong knowledge of Windows 10/11 operating systems.
- Experience with ticketing systems and remote support tools.
- Excellent problem-solving, communication, and customer service skills.
Preferred Qualifications
- Microsoft certifications such as Microsoft 365 Certified: Modern Desktop Administrator Associate or related.
- Experience with Autopilot deployment and device provisioning.
- Familiarity with PowerShell scripting for automation.
- Experience supporting hybrid environments with Active Directory and Entra ID.
- Knowledge of basic networking concepts (DNS, DHCP, VPN).
Work Environment/Physical Requirements:
The physical demands are generally light and primarily aligned with office-based work unless visiting operational facilities/sites.
Specific requirements include:
- Ability to lift and move computer equipment (up to ~40 lbs).
- Ability to work under desks or in server/IT rooms when installing or troubleshooting equipment.
- Occasional travel to other offices and job sites as needed.
- Availability for on-call support and occasional after-hours work for maintenance or troubleshooting.
- May require overtime, nights, or weekends based on project needs
Location: Centennial, CO Office
FLSA Status: Non Exempt
Employment Type: Full-time
TAKKION is an Equal Opportunity Employer
