Position Summary
Responsible for the delivery of birthday parties on-site for The Florida Aquarium. Arranges the room/s before, during, in between, and after the party. Stocks and prepares materials and supplies for upcoming scheduled birthday parties. Ensures that the birthday party is moving along in an engaging, safe, and effective way and meets or exceeds the needs/expectations of the customer and in direct support of the mission of The Florida Aquarium.
Essential Position Functions
- Works both weekend days when parties are scheduled.
- Conducts and leads birthday parties in the Aquarium.
- Delivers extraordinary customer service to all Aquarium guests and staff.
- Conducts activities and games with party guests and guides party guests around the aquarium.
- Assures that all needed materials and supplies are prepared and ready for all parties.
- Coordinates food/drink delivery and serving for party participants.
- Assist in the cleaning and maintenance of the party spaces and equipment.
- Effectively communicates with Leadership when items are needed or an issue arises.
- Works collaboratively with the Learning Team to communicate schedules and room locations for animal presentations, tours, and other experiences.
- Works effectively in a team environment.
- Attend required trainings and completes individual, team and/or organizational goals.
- Other duties as assigned.
Education Requirements and Technical Skills
- Experience working with children in a formal and/or informal setting
- Experience in customer service and problem solving techniques
- Interest in Biology, Education, or related discipline. An Associate’s degree working towards Bachelor’s degree or related work experience preferred.
- Hospitality, teaching and/or public speaking experience preferred
Competencies
- Customer Service Orientation — Listening and understanding the customer (both internal and external) and anticipating and evaluating the customer’s needs; making the customer’s satisfaction a high priority in all areas of responsibility.
- Teamwork — Supporting, facilitating, and participating in activities that promote team effectiveness; demonstrating sensitivity for the feelings and needs of team members and supporting team goals.
- Communication (oral and written) — Effectively expressing ideas verbally and non-verbally and actively listening to individuals and groups of all ages; preparing and focusing presentations to the characteristics and needs of the audience; expressing ideas clearly and concisely in written form, through memoranda, letters, reports, and other documents.
- Flexibility — Working in a fluid environment that may require adapting to unique customer service situations and adjusting scheduled shifts when necessary.
- Creativity — Proactively combining ideas, resources and skills in new and adaptive ways to better meet outcomes and objectives; finding new ways of positioning the aquarium worldwide as a model of excellence.
- Information Gathering and Monitoring — Effectively collects relevant data using questioning or research techniques to monitor and manage projects
- Planning and Organizing — Setting priorities among competing requirements and allocating resources in the most efficient and effective way; developing contingency plans that anticipate changes in the work environment.
- Follow-up — Institutes methods for monitoring people and projects
- Respect as it pertains to working within a team dynamic and the treatment of animals.
Typical Physical Requirements
- Standing (approximately 6 hours per day)
- Walking (3 hours per day)
- Carrying up to 50 lbs — Occasionally
- Lifting up to 50 lbs — Occasionally
- More than normal talking
- Daily contact with a living collection of plants and animals in a central Florida climate
- Exposure to marked changes in temperature and humidity (indoor and outdoor programs)
- Exposure to various plants and animals
- Subject to bites, stings and scrapes
- Flexibility in working weekends
- Flexibility in working holidays
