DescriptionFirst Solar reserves the right to offer you a role most applicable to your experience and skillset.
Basic Job Functions:
To support the network infrastructure in Dong Nam, resolve network-related issues/problems and ensure high availability of IT services to the business operation.
Experience:
- 2-5 years of relevant working experience in a manufacturing environment
Education:
- Bachelor degree in Computer Science or Equivalent experience
Required Skills:
- Knowledge of Cisco IOS software upgrades/patch management best practices in an Enterprise Cisco environment.
- Experience with Cisco CallManager or other VoIP provider desired
- Knowledgeable and experienced in ITIL practices and methodologies (ie, Change Management).
- Knowledge of Cisco IOS software upgrades/patch management best practices in an Enterprise Cisco environment.
- Experience managing or assisting with the management of a Cisco production environment, including switches, routers, firewalls, VPN devices, QoS, network sniffers and network performance monitoring
- WAN network infrastructure and protocols
- Ability to quickly learn new technologies.
- Ability to perform tasks with minimum supervision
- Good oral and written communication in English
- Must be team orientated.
- Must be customer orientated
- Possess good analytical thinking.
- Possess good continuous thinking capability.
Essential Functions & Responsibilities:
Primary Responsibilities:
- Research, plan, implement, support, monitor, troubleshoot and maintain Global infrastructure services including Cisco Routers, PIX Firewall, VPN Concentrator, ASA, Catalyst Switches, CallManager, CallManager Express, Wireless, Storage Array Networks, Network Monitoring, Intrusion detection/prevention systems, LAN/WAN performance, WAN packet acceleration and many facets of the Microsoft BackOffice suite of products
- Strong project management skills while incorporating the ability to handle multiple projects with competing priorities across the globe
- Support network and internet protocols and applications including WINS, DNS, DHCP, TCP/IP, IIS, SNMP, SMTP, Routing, BGP, E/IGRP, H.323, Link Aggregation, Network Redundancy, PEAP, Spanning Tree and VLans utilizing a fiber/copper/MPLS backbone.
- Evaluate, diagnose and troubleshoot complex hardware/software issues.
- Create, modify and keep network documentation with an emphasis on detail
- Implement local network changes for infrastructure services including Cisco Routers,PIX Firewall, VPN Concentrator, ASA, Catalyst Switches, CallManager, CallManager Express, Wireless, Storage Array Networks, Network Monitoring, Intrusion detection/prevention systems, LAN/WAN performance, WAN packet acceleration and many facets of Cisco suite of products.
- Support network and internet protocols and applications including WINS, DNS, DHCP, TCP/IP, IIS, SNMP, SMTP, Routing, BGP, E/IGRP, H.323, Link Aggregation, Network Redundancy, PEAP, Spanning Tree and VLans utilizing a fiber/copper/MPLS backbone.
- Participate in local network related projects.
- Analyze and troubleshoot network related hardware/software issues.
- Create and maintain site related network documentations.
- Support annual plant maintenance exercise.
- Support 24/7 on call duty.
Key Competencies:
- Installs or removes hardware and/or software, and associated connections, using supplied installation instructions and tools. Conducts tests and corrects malfunctions, calling on help from more experienced colleagues if required. Documents results in accordance with agreed procedures. Assists with the evaluation of change requests. Contributes, as required, to investigations of problems and faults concerning the installation of hardware and/or software and confirms the correct working of installations.
- Monitors service component capacity and initiates actions to resolve any shortfalls according to agreed procedures. Applies techniques to modify demand for a particular resource or service.
- Monitors service delivery performance metrics and liaises with managers and customers to ensure that service level agreements are not breached without the stakeholders being given the opportunity of planning for deterioration in service.
- Develops, documents and implements changes based on requests for change. Applies change control procedures.
- Uses the tools and techniques for specific areas of release and deployment activities. Administers the recording of activities, logging of results and documents technical activity undertaken. May carry out early life support activities such as providing support advice to initial users.
- Reviews system software updates and identifies those that merit action. Tailors system software to maximize hardware functionality. Installs and tests new versions of system software. Investigates and coordinates the resolution of potential and actual service problems. Prepares and maintains operational documentation for system software. Advises on the correct and effective use of system software.
- Investigates minor security breaches in accordance with established procedures. Assists users in defining their access rights and privileges, and operates agreed logical access controls and security systems. Maintains agreed security records and documentation.
- Investigates problems in systems and services. Assists with the implementation of agreed remedies and preventative measures.
- Collects and collates evidence as part of a formally conducted and planned review of activities, processes, products or services. Examines records as part of specified testing strategies for evidence of compliance with management directives, or the identification of abnormal occurrences.
Potential candidates will meet the education and experience requirements provided on the above job description and excel in completing the listed responsibilities for this role. All candidates receiving an offer of employment must successfully complete a background check and any other tests that may be required.
Equal Opportunity Employer Statement: First Solar is an Equal Opportunity Employer that values and respects the importance of a diverse and inclusive workforce. It is the policy of the company to recruit, hire, train and promote persons in all job titles without regard to race, color, religion, sex, age, national origin, veteran status, disability, sexual orientation, or gender identity. We recognize that diversity and inclusion is a driving force in the success of our company.
