Customer Service / Office Admin (Recycling)

South Post Oak Recycling Center • Full-time • Houston, Texas • 1w ago

Full-time

Description

Pay: $17.00 - $22.00 per hour

South Post Oak Recycling Center has been serving the Houston community since 1994. We specialize in purchasing and recycling ferrous and non-ferrous metals as well as electronics for individuals, contractors, and businesses.

Our team is committed to providing excellent customer service, competitive pricing, and environmentally responsible recycling solutions. We take pride in creating a safe, efficient workplace while making a positive impact on our community and environment.

PRIORITY IS GIVEN TO APPLICANTS WITH METAL RECYCLING INDUSTRY EXPERIENCE.

Requirements

Position Overview

The Customer Service / Office Administrator plays a critical front-office role supporting daily operations at our recycling facility. This position is responsible for assisting customers, processing transactions, managing cash handling procedures, and supporting administrative and dispatch operations.

The ideal candidate is detail-oriented, organized, customer-focused, and comfortable working in a fast-paced environment.

Key Responsibilities

Customer Service & Cash Handling

Welcome and assist walk-in and phone-in customers
Explain site procedures and direct customers to the appropriate service areas
Process customer payments and transactions accurately
Serve as the primary cashier responsible for receiving, disbursing, and reconciling cash transactions
Ensure correct entry of materials, pricing, and weights into the system
Perform daily drawer reconciliation and maintain safe drop documentation
Follow company cash handling and theft-prevention procedures
Answer and route incoming phone calls
Conduct weekly follow-up calls with customers to ensure satisfaction and maintain strong customer relationships
Maintain a professional and organized front desk environment

Cash Handling Oversight & Documentation

Reconcile cash drawers and drop envelopes daily
Verify alignment between scale tickets, payout logs, and system entries
Escalate discrepancies to management when necessary
Maintain accurate documentation and tracking
Competitive Pricing & Market Monitoring
Conduct weekly research on scrap metal pricing at nearby competitor
Document findings and submit reports to management
Support updates to internal pricing matrices and price boards

End-of-Month Customer Payout Support

Assist with compiling customer payout summaries and account statements
Support reconciliation of high-volume payouts
Maintain accurate financial documentation

Dispatch Support

Serve as backup dispatcher during scheduled breaks or peak periods
Enter and update dispatch tickets
Confirm pickups with drivers and customers
Communicate route changes or service updates when needed

Administrative Support

Monitor and restock office and administrative supplies
Maintain and update SOP binders and onboarding materials
Assist with signage updates, safety checklists, and documentation
Support operational improvement and administrative projects

Performance Metrics

Success in this role is measured by:

Customer service quality and responsiveness
Accuracy of cash transactions and reconciliations
Timeliness of pricing updates and reporting
Accuracy of documentation and payout support
Reliability in dispatch coverage and operational support

Experience & Qualifications

High school diploma or equivalent required
Previous cash handling experience (retail or customer service preferred)
Metal recycling experience is a strong plus
Strong numerical and math skills
Excellent customer service and interpersonal skills
Experience with POS systems or cash registers
High attention to detail and accuracy
Ability to multitask in a fast-paced environment
Knowledge of recycling materials and practices is a plus
Reliable, punctual, and strong work ethic
Proficiency with Microsoft Office (Word, Excel, Outlook)

Work Environment

Prolonged sitting with occasional bending, stooping, pushing, pulling, and twisting
Repetitive hand motions including keyboard and mouse use
Work performed in both indoor and outdoor environments
Ability to work with frequent interruptions and maintain composure under pressure

Background check required.