Technical Support Specialist - Solar System Activation

ClearSource • Full-time • Pasig • 1w ago

Are you passionate about helping customers get the most out of their solar and energy systems while ensuring a smooth post-installation experience? We're looking for a Customer Service Specialist who thrives in a fast-paced, customer-focused environment and takes pride in guiding homeowners through system activation, onboarding, and ongoing support.

In this role, you will be responsible for ensuring each solar and energy storage system is properly activated, fully operational, and accurately reflected in leading monitoring platforms such as Enphase Enlighten, FranklinWH Energy Management System, and the Tesla App. Your success will be measured by achieving high customer satisfaction, reducing support escalations, and maintaining long-term system reliability. You will report directly to the Program Team Lead and play a crucial role in supporting the team’s overall objectives. If you're ready to make an impact, collaborate with internal teams, and help homeowners confidently manage their energy systems, we’d love to hear from you!

What will you do as a Technical Support Representative

Key Responsibilities:
System Activation & Onboarding

Support homeowners with account setup, system activation, and commissioning verification across Enphase Enlighten, FranklinWH Energy Management System, and the Tesla App
Validate system data accuracy, including energy production, consumption, battery performance, and connectivity
Confirm utility Permission to Operate (PTO) and system go-live readiness
Provide guided support for first-time login, app navigation, and feature usage

Customer Support & Education

Educate homeowners on understanding energy production and consumption metrics
Explain battery operations, including charging, discharging, and backup functionality
Address customer inquiries through phone, email, chat, and ticketing platforms
Simplify and communicate technical system details in a clear, customer-friendly manner

Troubleshooting & Resolution

Identify and resolve common activation and monitoring issues, including offline gateways and missing production data
Collaborate with internal teams and manufacturer support for escalated concerns
Accurately document issues, resolutions, and follow-ups in CRM and service management systems

What We're Looking For

Required Skills

Strong customer service and communication skills
Comfortably using mobile apps, web platforms, and CRM tools
Basic understanding of solar and battery systems, or willingness to learn
Good attention to detail and strong organizational skills
Must be willing to work onsite

Preferred Experience

1–3 years of experience in customer service, technical support, or the solar/energy industry
Experience using Enphase, Tesla, or FranklinWH platforms (preferred but not required)
Experience supporting homeowners or home technology products

What We Offer
ClearSource offers a competitive salary as well as opportunities for career growth and professional development. We have an inclusive culture that values diversity and the contributions our employees make to the organization’s success.
We also offer:

Competitive salary – Get paid for doing what you love!
Medical and dental insurance (with free dependent coverage!).
Group life insurance for peace of mind.
Paid time off (PTO) – Because work-life balance matters.
Outstanding career growth opportunities – Learn, advance, and develop your career.
A fun, innovative, and energetic team culture – Be part of a company that values its employees
Skills and leadership development to help you reach your full potential.
Free meal for onsite employees

At ClearSource, our mission is simple: Making Lives Better—for our employees, our clients, and their customers. Our culture is built on a strong foundation of core values that shape everything we do:

Customer First – We are obsessed with delivering an exceptional customer experience.
Personal Accountability – We do the right thing and own our actions.
Humble Courage – We embrace feedback, seek growth, and push ourselves to improve.
Hungry – We bring passion, energy, and drive to everything we do.
Happy & Healthy – We believe in balance, well-being, and a positive workplace.

If these values resonate with you, this is your chance to join a fast-growing, high-performing team!

Office Address: 10^th Floor Rockwell Business Center, Tower 1, Ortigas Avenue, Pasig City