Maryland Zoo is an EEO Employer - M/F/Disability/Protected Veteran Status
The following job opening has been posted by SSA Group, a
third-party provider of food and retail services at the Maryland Zoo.*
Who Are We:
For more than 50 years, SSA Group has partnered with
cultural attractions to design the hospitality experience journey, freeing our
partners to remain mission-focused.
We bring together admissions, culinary, and retail with
innovation and human connection to shape a seamless guest journey.
Our focus is on people, innovation, and operational
intelligence as a means to create special moments with lasting impact. We call
it 452 Hospitality, the foundation of how we serve our partners and their
communities.
Position Title: Food Service Supervisor
Reports To: Food Service Operations Manager(s)
Responsibilities
- Live out 452 Hospitality by delivering warm, welcoming, and
memorable experiences for every guest and client.
- Ensure location, or zone, is adequately stocked, prepped,
and staffed for daily operation, working with direct reports to fill as
necessary.
- Oversees direct location, or zone, operational duties
ensuring quick service, food service, safety and quality, availability,
merchandising and guest service standards are all met and excelled.
- Supports the build of daily prep and item lists, delegating
to employees as necessary.
- Actively helps to support operations and fill holes as
necessary to ensure smooth service.
- Assigns associates to duties, coaching through projects,
daily tasks, and guest interaction.
- Actively and efficiently responds to guest feedback.
- Familiar with intermediate food and beverage knowledge,
including but not limited to serve-safe food temperatures, FIFO product
rotation, safe food handling, food storage and labeling, safe alcohol service,
sanitation and overall area cleanliness.
- Maintains general organizational upkeep of each outlet’s
storage areas/back dock spaces within designated zone.
- Responsible for daily check-ins with outlets, ensuring that
information given to them via preshift meetings each morning is being
communicated to team members across their zone.
- Ability to limit and control waste through maintaining
proper prep levels and daily tracking of waste through provided waste
logs.
- Maintains consistency with all product and serves product
based on the standards set by the operations and culinary team.
- Ability to create and communicate a plan for the next day
regarding staffing, prep, and to-do lists with direct reports.
- Implements proper merchandising of product as set by the
Operations team.
- Monitors and controls production of all product in your zone
(including but not limited to popcorn, kettle corn, cotton candy, mustard cups,
bottled beverages and other carts items) as specific to your assigned zone.
- Supports oversight of personnel duties, including but not
limited to:
- Training new employees and issuing performance reviews.
- Actively coaching the employee on performance with oversight
from operations manager.
- Oversees break and rest break management for employees.
- Inspects equipment and performs routine maintenance and
cleaning as necessary.
- Assists team to ensure all tasks are completed in a timely
manner through helping complete daily tasks as necessary.
- Remains knowledgeable of and supervises in accordance with
all applicable local, state and federal laws.
- Perform other tasks as deemed necessary.
- Maintain a clean, safe and organized work environment.
- Uphold and demonstrate a complete understanding of company
policies and procedures.
Job Requirements
- Strong interpersonal and communication skills, including the
ability to articulate to our General Manager and personnel.
- Proven leadership skills with an understanding of the
importance of team building/development, while fostering partnerships with
other branch managers.
- Exceptional problem solving/decision making skills combined
with the ability to be organized.
- Demonstrates multi-tasking, detail, analytical, planning and
leadership skills.
- Demonstrates the ability to remain flexible in a fast-paced
environment.
- Ideal candidate is a team player, personable, professional,
upbeat and energetic, takes initiative, uses tact and diplomacy.
- Computer knowledge and skill level for basic office functions.
- Physical ability to stand for extended periods and to move
and handle boxes (10-35lbs) as necessary to operation, which entails lifting,
and perform all functions as set forth above.
- Ability to work varied hours/days, including nights,
weekends and holidays, as needed.
IDEA + Belonging
- Promote an inclusive & supportive approach within the
Brand team, with networking continuing at all units.
- Focuses on removing barriers and empowering growth and
opportunity for team members at all levels.
- Leads by example through Sustainability/Conservation
efforts; displays knowledge of efforts in business application as well as
giving adequate opportunity for teaching to unit staff as necessary.
- Engages with SSA/Unit in driving community effort through
engagement activities and focus. On opportunities of giving back.
Previous Experience
- 1-2 years of quick service management and/or operations
supervisory experience preferred.
- All educational backgrounds are eligible.
This is by no means an exhaustive list of all
responsibilities, skills, duties, requirements, efforts or working conditions
associated with this job description. SSA Group reserves the right to revise
the job description or to require that other or different tasks be performed
when circumstances change (i.e. emergencies, changes in personnel, workload,
rush jobs or technological developments)
Compensation and Benefits
- Eligible for overtime pay.
- On-Demand Pay Program: Get access to a portion of earned
wages before payday.
- Meal Plan & Employee Discounts at applicable locations.
- Participation in a 401(k) program with a 15% company match
(must be 21 years or older, eligible after one year of employment with 1,000
hours worked, available to enroll during Open Enrollment Periods).
- Tuition Discount through Partnership College.
- Up to 8 hours of Bereavement Leave.
- Holiday pay of 1.5× the regular rate is provided for hours
worked on Christmas Day and Thanksgiving Day.
- Paid sick leave is provided in accordance with applicable
state and local laws. Accrual rates, caps, and usage rules vary by location.
SSA Holdings and its affiliated companies, including SSA
Group, A&F Souvenir, Cinchio Solutions, and Behavioral Essentials, are
equal opportunity employers. We are committed to diversity and inclusion in our
hiring practices and welcome applicants from all backgrounds. A diverse team
strengthens our collective impact.
We accept applications for this position on a rolling basis.
Apply anytime at thessagroup.com. Applications are reviewed as received, and
the position remains open until filled.
To view this application on SSA's website, visit here. You can also text SSAJOBS to 85000 to learn more about the opportunities available.
*NOTICE: SSA Group and the Maryland Zoo are separate and independent legal entities. The Maryland Zoo is not involved in any respect in the creation of these job postings, the review of applications, the decision to hire or not hire, or in any other way relating to SSA Group's job postings. SSA Group is solely and exclusively responsible for any issues or legal matters relating to its job postings.
Please visit our careers page to see more job opportunities.
