POSITION PURPOSE: The Business Process Analyst I will play a key role in supporting and advancing Capstone Green Energy’s Aftermarket Customer Service operations, with a primary focus on the West Territory. This entry-level role bridges the gap between day-to-day customer support activities and structured process improvement, ensuring clarity, consistency, and efficiency across workflows.
The successful candidate will be a detail-oriented and analytical professional motivated to bring structure to unstructured environments. This role requires strong data analysis and process documentation skills, with the ability to research, define, and maintain standard operating procedures while identifying opportunities to improve efficiency, quality, service, and profitability.
Reporting to the Aftermarket Customer Service leadership, this individual will provide operational and analytical support for sales orders, quotes, LTMA program tasks, and customer service workflows. The Business Process Analyst I will be expected to think critically, communicate effectively, and contribute to process design, documentation, and implementation efforts that strengthen customer experience and operational performance.
DUTIES AND RESPONSIBILITIES:
- Research, analyze, and recommend changes to business processes to improve operational efficiency, quality, service, and profitability./li>
- Collect and study operational and performance data to identify trends and opportunities for improvement.
- Extract and analyze data from SAP (or Excel where SAP isn’t available) to track revenue, expenses, and performance of the Capstone West Territory business line
- Define, document, and maintain SOPs and process flows for sales orders, quotes, and customer service workflows.
- Provide structured support to LTMA program operations by ensuring related tasks and requests are captured, tracked, and processed consistently
- Support cross-functional activities and working sessions during process design and implementation.
- Develop training documentation and deliver training sessions to business units as needed.
- Set up and monitor work queues to ensure customer requests are captured and resolved.
SKILLS AND ABILITIES REQUIRED
- Strong analytical mindset and attention to detail.
- Excel proficiency (data manipulation, reporting, pivot tables).
- Ability to work independently with initiative, curiosity, and follow-through.
- Strong written communication skills for documenting and presenting processes.
- Typically requires 0–2 years of related experience.
PREFERRED QUALIFICATIONS
- Experience with SAP or similar ERP systems.
- Background in process documentation, operations, or business analysis.
- Familiarity with workflow analysis, RACI models, and process optimization tools.
- Exposure to business process management software.
EDUCATION AND EXPERIENCE DESIRED
- Bachelor’s degree in business, operations, or related field.
WORK ENVIRONMENT
- This position is based on-site at our Van Nuys, CA office.
- Work is performed primarily in a professional office setting with regular use of computers, phones, and standard office equipment.
- Requires extended periods of sitting at a desk and working on a computer, with occasional standing, walking, or light lifting as needed.
- Environment is fast-paced and deadline-driven, requiring the ability to manage multiple priorities while collaborating with cross-functional teams.
- The salary range for this position is $70,000 – $95,000 annually.
