Tulsa Zoo Management, Inc.
Your Role: Private Events Captain
Your Manager: Private Events Supervisor
Your Pay Structure (FLSA Status): Part-time, hourly/nonexempt
Safety Sensitive: This is a safety-sensitive position. Regardless of whether you are a medical marijuana licensee, you must receive a negative result on a 10-panel, pre-placement drug screening to include THC, prior to beginning work.
The Zoo
Tulsa Zoo Management, Inc. (TZMI) is nonprofit organization driven by our mission of Connecting, Caring, Advocating for Wildlife, People, and Wild Places. From trumpeting elephants to squawking parrots, each member of our team is integral to the success of the Zoo as Green Country’s largest paid daily attraction. At Tulsa Zoo, the IDEA is a zoo for all. We are committed to fostering an inclusive workplace where everyone feels valued and respected. Apply today for your opportunity to join our dynamic group of passionate individuals who bring the zoo to life each day, 365 days per year, caring for animals, interacting with guests, educating the public, and managing the Zoo’s grounds, operations, and facilities.
Your Job
Private Events Captain is responsible for managing and coordinating all aspects of birthday parties at Tulsa Zoo including overseeing staff, guests, and activities ensuring the guests have the best experience possible while delivering the highest level of customer service. This role requires strong leadership, problem-solving, and guest service skills, with a focus on creating a positive atmosphere.
Your Essential Responsibilities
If you disclose different abilities, reasonable accommodation will be made to enable you to perform the essential duties and responsibilities of this position.
- Act as initial contact person/salesperson for birthday party inquiries. Respond to inquiries via telephone and email in a timely and accurate manner.
- Handle all portions of birthday parties, including reservations, contacts, organization of logistics, and communication both internally and with the client.
- Oversee pre-event setup and post-event breakdown, provide on-site supervision of logistics, manage event timing, and address client and guest needs.
- Responsible for all areas of birthday party finances including processing payments, coding relevant invoices, and compiling monthly reports for the Director of Private Events and Venues.
- Effectively communicate and demonstrate interpersonal skills with all levels of employees in a clear and professional manner.
- Demonstrate and adhere to TZMI’s workplace values.
- Know and follow zoo policies and procedures, including emergency protocols.
- Attend and participate in staff meetings and assigned training sessions.
- Other duties as assigned.
Supervisory Responsibilities
This position has no direct reports but must oversee volunteers on occasion.
What We Expect
Required Qualifications, Education and/or Experience
- 1-2 years’ experience in hospitality industry and/or event management; or equivalent combination of event management education and experience
- Must be 18 years or older, possess a valid driver’s license, and be insurable on TZMI’s insurance carrier
- Must be able to work weekends, evenings, and holidays
- Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals; write routine reports and correspondence; speak effectively before groups of customers, employees of TZMI and the general public
- Ability to calculate figures and amounts such as discounts, proportions and percentages; apply basic concepts of algebra, geometry, fractions, percentages, ratios, and decimals to practical situations
- Microsoft Word; Microsoft Excel; Microsoft PowerPoint; Altru or equivalent ticketing system a plus; Internet Browser(s)- Explorer, Chrome, Safari, etc.
What You can Expect
Our Values
- We are enthusiastically committed to be part of the Tulsa Zoo community.
- We will all work together as one Zoo Team to support the Zoo’s mission.
- We will value and appreciate everyone and create a safe, understanding, and welcoming environment for all.
- We will all be accountable for achieving excellence.
- We will earn the trust of one another, acting honestly and treating each other with respect.
Physical Demands and Work Environment
- Moving about - frequently
- Sitting - frequently
- Standing - frequently
- Reaching with hands and arms – frequently
- Stooping, kneeling, crouching, and/or crawling - rarely
- Exchange of in-person, phone, radio, or digital communication - constantly
- Carrying or lifting up to 50 pounds – occasionally
- Pushing and/or pulling up to 50 pounds - occasionally
- Exposure to outdoor weather conditions - frequently
- Exposure to high noise levels- rarely
- Climbing and/or balancing - rarely
- Gripping, pinching, writing, and other hand movements – constantly
