Security Site Supervisor – Shopping Centre / Retail Environment
Location: Surrey, BC
Employment Type: Full-Time, Permanent
Hourly Wage: $29.00–$30.00
Schedule: Monday to Friday | 9:00 AM – 5:00 PM
Position Overview:
Allied Universal is currently hiring an experienced Security Site Supervisor to lead day-to-day security operations at a high-traffic shopping centre in the Guildford area of Surrey, BC.
This is a hands-on leadership role ideal for a security professional with mall or retail supervisory experience who is confident managing people, incidents, and risk in a busy, public-facing environment. The Site Supervisor serves as the primary security point of contact for property management and retail tenants while ensuring consistent, professional security service delivery.
Key Responsibilities
- Oversee daily security operations for a large shopping centre
- Supervise, coach, and support on-site security staff to ensure performance and compliance
- Act as the primary liaison between security, property management, tenants, and contractors
- Coordinate patrols, access control, CCTV monitoring, alarm response, and emergency procedures
- Lead incident response, investigations, and review/approve reports
- Ensure all post orders, policies, and client expectations are consistently followed
- Manage scheduling, coverage changes, and payroll verification
- Conduct regular site inspections and identify risks or opportunities for improvement
Required Qualifications
- Minimum 2 years of security supervisory experience in a shopping centre, mall, retail, commercial, or other high-traffic public environment
- High school diploma or equivalent
- Valid BC Security Worker Licence (must be in good standing)
- Basic Security Training (BST) completed
- Occupational First Aid Level 1 or 2 (OFA-1 or OFA-2) or willingness to obtain within 60 days
Skills & Competencies
- Proven experience working directly with tenants, contractors, and property or building management
- Strong background in incident response, report writing, and customer service–focused security operations
- Proven leadership experience in retail or mall security environments
- Strong communication, judgment, and decision-making skills
- Comfortable using incident management systems, radios, email, and Microsoft Office
- Ability to remain calm, professional, and effective in high-pressure situations
Why Join Allied Universal?
- Full-time, permanent leadership role
- Competitive hourly wage with stability
- Career advancement opportunities within Allied Universal
- Educational Assistance Programs
- Work in a high-profile retail environment with a supportive management team
