Fluence (Nasdaq: FLNC) is a global market leader delivering intelligent energy storage and optimization software for renewables and storage. Our solutions and operational services are helping to create a more resilient grid and unlock the full potential of renewable portfolios. With gigawatts of successful implementations across nearly 50 markets, we are transforming the way we power our world for a more sustainable future. For more information, please visit fluenceenergy.com.
Job Description:
The Service Manager role at Fluence involves leading a team to manage long-term service agreements for battery energy storage systems, ensuring safety, operational efficiency, contract negotiation, customer service excellence, continuous improvement, and collaboration with delivery and sales teams, while embodying Fluence’s core values and competencies.
TASKS
· Close out safety issues logged into the system promptly, communicating directly with customers for issue resolution.
· Conduct monthly safety walks on site including quality inspections.
· Lead and manage a team of Senior Service O&M Supervisor and Service O&M Supervisor, supporting the management of the Long Terms Service Agreement for a Project Portfolio of Battery Energy Storage Systems including the performance of warranty and contracted service onsite in a timely manner, cost effectively, with quality service.
· Responsible for day-to-day operations, effectively allocating resources and managing workloads to drive operational efficiency.
· Negotiates complex Service contracts or Sub-contractor contracts with risk management and maximising value at the forefront of decision making.
· Log and report availability for sites, including outages and excused events.
· Act as Hiring Manager for Engineer recruitment.
· Chair third party contractor review meetings.
· Support the Services Director by identifying and driving continuous improvement areas to have the UKI Services team deliver best in class, presenting results and recommendations across the discipline.
· Engage early and regularly with the Delivery team to ensure smooth handover of projects to Service.
· Handle complex Long Term Service Agreement topics such as serial defect claims and/or availability disputes.
· Take the commercial lead, ensuring items are quoted, billed and collected correctly.
· Provision of sales support and collaboration on new business development
LINK TO FLUENCE CORE VALUES
LEADING
Ensure that the assigned service team delivers first-in-class customer service and a high standard of system availability is kept
AGILE
Ability to quickly organise and execute troubleshooting approaches to any arising issues to reduce downtimes
RESPONSIBLE
Ensure the teams adherence to the highest level of safety and compliance standards
FUN
Aim to make collaborations with the service team a fun experience for customers to create a motivated team spirit
SKILL REQUIREMENTS
· Deep understanding of the energy storage service industry
· 2-4 years in Energy Industry focused on a service role
· High communication skills targeted at the audience, comfortable presenting to Senior Customers and Fluence ELT
· Strong negotiation and diplomacy skills
· fluent in German (C1 or C2) and also speaks English
· driver's license
CONNECTION TO FLUENCE COMPETENCIES
DELIVERING EXCELLENCE
Act to create high-levels of system availability for the assigned sites and control that due maintenance work is carried out on-time
THRIVING TOGETHER
Foster a collaborative spirit within the team and towards external partners and clients
FIERCELY INNOVATE
Identify and champion improvement options for service processes to deliver better customer experiences
REQUIRED CERTIFICATES
Safety and aptitude certifications according to industry standards in the respective countries of deployment
Our Culture
At Fluence, our culture is the foundation that drives our ambitious growth strategy and fuels our mission to transform the future of energy. Our core cultural pillars empower us to innovate, collaborate, and lead with purpose, ensuring we continue to deliver unparalleled value to our customers and the world.
Unleash Voices
We believe every voice matters. We encourage openness, active listening, and decisive action to create a culture where everyone has the opportunity to contribute to our success. We foster an environment where diverse perspectives are heard and valued, driving innovation and progress.
Customer Fluent
Our customers are at the heart of everything we do. We’re committed to delivering exceptional value that exceeds expectations by understanding our customers' needs and adapting swiftly to meet them. Our deep focus on customer satisfaction drives us to continuously improve and innovate.
Infinite Impact
We are committed to creating the impossible. We push boundaries to deliver sustainable, game-changing solutions that shape a brighter, more energy-efficient future for all. Our team is passionate about making a lasting impact that will resonate for generations to come.
All In
We are all in for growth. Our teams are relentlessly focused on identifying and seizing opportunities that propel us forward. We embrace an ownership mindset, pushing ourselves and each other to accelerate progress and create lasting success.
