Position Summary
Groundskeepers work within a group & in pairs, in a goal-driven environment to ensure that our guests have the best experience in their visits. This position works in a variety of locations throughout the Zoo. This position requires employees to work outdoors for much of the time.
Job Duties and Responsibilities
Must have a positive attitude, good communication skills and be a team player
Portray a helpful attitude when interacting with our Guests
Project a professional image while in uniform and respond to radio calls in a timely manner
Proactive in reporting any questions, concerns, or supplies needed to the supervisor
Must be able to complete repetitive tasks while maintaining quality
Must be self-directed and able to work with limited supervision at times
Adheres to Zoo policies and procedures to ensure the safety and welfare of collection animals, guests, and other staff members
Performs a variety of on-grounds cleanliness and upkeep duties
Picks up trash and debris in assigned areas including flower beds
Makes sure all trash cans and recycling bins are emptied and cleaned in assigned areas daily
Performs routine cleaning and maintenance of grounds equipment
Maintains appropriate personal protective equipment (PPE) when working with chemicals and machinery
Must be able to work Special Events maintain an open availability
Completes work orders and preventive maintenance in a timely manner and follows protocols
Signs in and out inventory and equipment
Safely operates push mowers and weed trimmers
Responsible for personal timekeeping and time clock management
Contributes to saving animals in the wild through: reduction of waste, water and energy use and inspiring guests and staff to take wildlife protecting actions
Performs other duties as assigned
Education and Experience
High School Diploma / GED
Three (3) months relevant work experience
Ability to work independently with minimal supervision
Excellent oral and written communications skills
Strong interpersonal and facilitation skills
Ability to partner across teams and with all levels of staff
Language/Reasoning Ability
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.
Ability to add and subtract two-digit numbers and to multiply and divide with 10's and 100's. Ability to perform these operations using units of American money and weight measurement, volume, and distance.
Computer Skills
Basic personal computer skills.
Competencies
Professional maturity: The ability to separate emotions from the real issues at hand. The ability to legitimately and objectively challenge the substance of our beliefs and biases of our observations. Remains calm under pressure and in stressful situations
Responsibility: The ability to meet commitments made to yourself and others, keeping the promises you make, and acknowledging and accepting the choices you have made, the actions you have taken, and the results they have led to.
Communication: The ability to write and speak effectively using appropriate convention based on the situation; actively listens to others, asks questions to verify understanding, and uses tact and consideration when delivering feedback to others.
Flexibility: Demonstrate responsiveness and adaptability following change initiatives, and demonstrates ongoing support for change efforts.
Intelligence: Understand and comprehend information, as well as find application and value from new knowledge.
Employee Service: The ability to address employee concerns/issues in an appropriate and timely manner
Job Knowledge/Technical Knowledge: Demonstrates a sound working knowledge of current role and the technical systems and applications used in performing this role, and understands the impact this role has on other business functions within the organization
Interpersonal Communication: Writes and speaks effectively based on the psychological, relational, situation, environmental and cultural dynamics within the situation
Manages Change: Demonstrates effectiveness and flexibility with changing environments, responsibilities, tasks, and people.
Problem Solving: Identifies and resolves issues timely by gathering and analyzing information skillfully.
Attention to Detail: Follows detailed procedures to ensure accuracy in the entry and reporting of data/information
Organization: Uses time efficiently by prioritizing and planning work activities. Methodical and efficient in structuring tasks to be accomplished.
Integrity and Respect: Demonstrates upmost level of integrity in all instances, and shows respect towards others and towards company principles.
Judgment: Demonstrates ability to make independent and sound decisions in all situations.
Teamwork: Shares key information with others involved in a project or effort, works in harmony to accomplish objectives, responds with enthusiasm to directives, and shows support for departmental and organizational decisions.
Quality: Sets high standards and measures of excellence to ensure quality assurance in every aspect of work performed.
Accountability: Takes personal responsibility and ownership for adhering to all company policies and procedures while also completing work timely and in accordance with performance expectations.
Physical Demands
Perceiving the nature of sounds with or without correction, to receive detailed information through oral communication.
Activities in which you must convey by spoken, detailed word or important spoken instructions to others accurately, loudly, or quickly.
Substantial movements (motion) of the wrist, hands, and/or fingers in a repetitive manner
Ascending or descending stairs, ramps and the like, using feet and legs and/or hands and arms.
Raising objects from a lower to higher position or moving object horizontally from position to position.
Close and distance vision.
Ability to lift up to 100 pounds.
Manual dexterity sufficient to reach/handle items, works with the fingers, and perceives attributes of objects and materials.
Heavy physical activity performing strenuous day activities of a primarily production/technical nature.
Work Environment
Outdoor exposed to changing weather conditions (for instance, rain, sun, snow, wind, etc)
Loud (examples: metal manufacturing department, large earth-moving equipment)
Public Contact
This position requires some guest contact. Assistance with crowd control during peak times may be required.
Work Hours
Variable schedule with rotating shifts, weekends and holidays are required.
