Position Summary
Housekeepers work within a group and in pairs in a goal-driven environment to ensure that Zoo guests enjoy a clean and safe environment. This position works in a variety of locations throughout the Zoo, including bathrooms, offices, behind the scenes staff areas, outside exhibits and more. Employees work outdoors approximately 80% of the day in all types of weather. Employees in this position should have an eye for detail.
Job Duties and Responsibilities
Must have a positive attitude, good communication skills and be a team player
Portray a helpful attitude when interacting with our Guests
Project a professional image while in uniform and respond to radio calls in a timely manner
Provides information and directions to guests concerning the Zoo mission, rules and events
Proactive in reporting any questions, concerns, or supplies needed to the supervisor
Must be able to complete repetitive tasks while maintaining quality
Must be self-directed and able to work with limited supervision
Sanitizes bathrooms, including sinks, mirrors, floors, walls and replenishes necessary supplies
Makes sure staff offices are kept orderly through general area cleaning
Dusting, empties trash and recycling
Sweeps, mops and vacuums
Removes trash and litter from public areas
Maintains appropriate personal protective equipment (PPE) when working with chemicals and supplies that could be hazardous
Inspects the integrity of supplies, and adheres to Zoo policies and procedures to ensure the safety and welfare of collection animals, guests, and other staff members
Completes a daily checklist of job duties performed
Must be able to work Special Events and support Special Events staff
Contributes to saving animals in the wild through: reduction of waste, water and energy use and inspiring guests and staff to take wildlife protecting actions
Performs other duties as assigned
Education and Experience
High School Diploma / GED
Three (3) months relevant work experience
Ability to work independently with minimal supervision
Excellent oral and written communications skills
Strong interpersonal and facilitation skills
Ability to partner across teams and with all levels of staff
Language/Reasoning Ability
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.
Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations.
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
Computer Skills
Basic personal computer skills.
Competencies
Professional maturity: The ability to separate emotions from the real issues at hand. The ability to legitimately and objectively challenge the substance of our beliefs and biases of our observations. Remains calm under pressure and in stressful situations
Responsibility: The ability to meet commitments made to yourself and others, keeping the promises you make, and acknowledging and accepting the choices you have made, the actions you have taken, and the results they have led to.
Communication: The ability to write and speak effectively using appropriate convention based on the situation; actively listens to others, asks questions to verify understanding, and uses tact and consideration when delivering feedback to others.
Flexibility: Demonstrate responsiveness and adaptability following change initiatives, and demonstrates ongoing support for change efforts.
Intelligence: Understand and comprehend information, as well as find application and value from new knowledge.
Employee Service: The ability to address employee concerns/issues in an appropriate and timely manner
Job Knowledge/Technical Knowledge: Demonstrates a sound working knowledge of current role and the technical systems and applications used in performing this role, and understands the impact this role has on other business functions within the organization
Interpersonal Communication: Writes and speaks effectively based on the psychological, relational, situation, environmental and cultural dynamics within the situation
Manages Change: Demonstrates effectiveness and flexibility with changing environments, responsibilities, tasks, and people.
Problem Solving: Identifies and resolves issues timely by gathering and analyzing information skillfully.
Attention to Detail: Follows detailed procedures to ensure accuracy in the entry and reporting of data/information
Organization: Uses time efficiently by prioritizing and planning work activities. Methodical and efficient in structuring tasks to be accomplished.
Integrity and Respect: Demonstrates upmost level of integrity in all instances, and shows respect towards others and towards company principles.
Judgment: Demonstrates ability to make independent and sound decisions in all situations.
Teamwork: Shares key information with others involved in a project or effort, works in harmony to accomplish objectives, responds with enthusiasm to directives, and shows support for departmental and organizational decisions.
Quality: Sets high standards and measures of excellence to ensure quality assurance in every aspect of work performed.
Accountability: Takes personal responsibility and ownership for adhering to all company policies and procedures while also completing work timely and in accordance with performance expectations.
Physical Demands
Perceiving the nature of sounds with or without correction, to receive detailed information through oral communication.
Activities in which you must convey by spoken, detailed word or important spoken instructions to others accurately, loudly, or quickly.
Substantial movements (motion) of the wrist, hands, and/or fingers in a repetitive manner
Ascending or descending stairs, ramps and the like, using feet and legs and/or hands and arms.
Raising objects from a lower to higher position or moving object horizontally from position to position.
Close and distance vision
Ability to lift up to 100 pounds.
Manual dexterity sufficient to reach/handle items, works with the fingers, and perceives attributes of objects and materials.
Moderate physical activity performing somewhat strenuous daily activities of a primarily production/technical nature.
Work Environment
Outdoor exposed to changing weather conditions (for instance, rain, sun, snow, wind, etc)
Moderate noise (business office with computers and printers, light traffic)
Public Contact
This position requires some guest contact.
Work Hours
Variable schedule with rotating shifts, weekends and holidays are required.
