Environmental Services Supervisor - Evenings

Florida Aquarium • Full-time • Tampa, Florida • 1m ago

Position Summary

This position will function as a evening supervisor for the Environmental Services Department. The Environmental Services Supervisor is responsible for ensuring that staff are supporting the night-time cleanliness needs of The Florida Aquarium (TFA). This role is responsible for supervising full-time, part-time, seasonal, and contracted Environmental Services staff; managing floorcare programs including carpet cleaning and stripping/waxing; and ensuring all assigned areas meet organizational cleanliness standards. The Environmental Services Supervisor oversees all nighttime cleaning operations to ensure the Aquarium is clean, safe, and fully prepared for the next day’s guests and staff.

Essential Position Functions

Supervise Aquarium’s Environmental Services Area.
Coordinate daily operations and assigned areas to ensure that all staff assignments and schedules are in place to meet the needs of guest/team member safety and cleanliness.
Serve as POC for daily operations of the Environmental Services area.
Conduct brief daily shift meetings or “afternoon huddles” to communicate priorities and updates.
Plan weekly and daily operations of assigned team.
Approve or adjust task assignments as needed.
Coordinate staffing needs to accommodate unexpected special projects or staffing shortages.
Create and publish team members’ weekly work schedules.
Review staffing levels in assigned areas and make any necessary adjustments to ensure customer service expectations and goals are met.
Review daily operating reports (checklists, work requests, etc.) and take appropriate action as directed by the Environmental Services Manager.
Ensure team members are trained, prepared, and in proper uniform including name tag.
Train and develop all team members in all operations and guest services procedures.
Implement and enforce all appropriate policies and procedures.
Work with Environmental Services Manager on coaching employees as needed.
Conduct interviews and hire new employees in collaboration with Human Resources.
Responsible for adjusting and/or approving assigned timecards for bi-weekly payroll processing.
Conduct a full walk‑through of all areas before shift end.
Assist team members with assigned projects to ensure accepted standards are achieved.
Review and sign off on evening checklists and work requests.
Support special events or early‑morning programs, as needed.
Ensure equipment is clean and supplies are stocked.
Assist with inventory including identifying low‑stock supplies and submitting new supply orders.
Plan and supervise floor stripping and waxing according to schedule, acquiring and maintaining Knowledge of carpet extraction, stripping, waxing, and floorcare equipment.
Create and oversee department’s special‑projects schedule based on Aquarium needs (high dusting, cleaning baseboards, cleaning windows etc.).
Supports TFA’s Shared Purpose by participating in a Conservation Day of Action shift on an annual basis.
Perform all other duties as assigned or required.

Educational Requirements and Technical Skills

Previous management/supervisory experience required.
Bilingual (Spanish) – a plus.
At least 3 years of experience in cleaning, hospitality, operations or a related field.
High school diploma or GED equivalent.
Experience interacting with guests and providing amazing customer service.
Knowledge of Microsoft Office software.

Competencies

Customer Focus – Demonstrates courtesy, cooperation and friendliness with staff, volunteers and customers. Actively listens, anticipates and evaluates the customer’s needs. Ensures that customer satisfaction is a priority in all areas of responsibility. Actively engages our customers while fulfilling job responsibilities.
Interpersonal Skills/Teamwork — Support, facilitate, and participate in activities that promote team effectiveness; demonstrate sensitivity for the feelings and needs of team members and support team goals.
Professional/Technical Knowledge and Competency — Remains current on developments in the field within and outside the organization; maintains proficiencies
Communication – Effectively expresses ideas and ensures spoken or written communications are complete, clear, and understandable. Actively listens and openly communicates with others. Ensures information is conveyed in a timely and appropriate manner. Encourages others to express their views. Positively accepts feedback and offers constructive feedback to others.
Leadership (Supervisory) – Shows leadership by providing vision and strategies; sets clear expectations and goals for the team that support departmental and organizational goals. Guides staff toward individual accomplishments, departmental and organizational goals. Exhibits and demonstrates core value competencies. Creates a positive environment in which people are motivated to do their best; invites input from team and can delegate responsibility appropriately; recognizes contributions and supports professional growth of staff.
Business Focus – Strives to positively affect organizational success in completion of job requirements, manages resources effectively, and takes positive actions to enhance the Guest experience. Recognizes how their own performance and contributions impact departmental and organizational goals, strategies, and results. Keeps FLAQ business and Customer’s wellbeing at the forefront of day-to-day focus.
Planning/Decision Making – Establishes a course of action with specific goals and objectives in mind. Allocates resources and sets priorities in the most efficient and effective way while respecting our collection and environment with high ethics and standards. Demonstrates the ability to make the best-informed decisions considering alternatives and available information. Develops contingency plans anticipating needs and changes in the work environment while seeking win-win solutions
Reliability/Accountability – Demonstrates the ability to complete tasks punctually, meet deadlines and follow through on commitments. Provides consistent and timely work free of errors and omissions. Demonstrates good time management skills by using time effectively and efficiently. Arrives at work and meetings on time. Takes responsibility for actions and behavior and learns from experiences.
Problem Solving/Judgment – Provides realistic solutions in a timely manner based on consideration of alternatives and consequences. Demonstrates ability to evaluate alternatives and make judgments based on facts and the best interests of the organization. Demonstrates the courage to innovate and change when appropriate.
Initiative – Demonstrates the ability to proactively seek opportunities and solutions to challenges. Demonstrates self- motivation in completing job requirements and consistently strives to improve performance. Initiates new ideas by challenging the status quo to find new ways to do things better. Asks questions and seeks guidance when needed.
Professionalism – Demonstrates honesty and integrity at all times and takes accountability for their actions. Maintains composure, objectivity, and a professional manner at all times. Complies with TFA’s Policies and Procedures. Behaves consistently with the values of the organization and acts as a role model.

Typical Physical Requirements

Ability to handle high stress situations in a calm manner.
Standing (up to 8 hours per day)
Walking (up to 8 hours per day)
Bending/Stooping/Squatting/Kneeling — Frequently
Crouching/Crawling — Occasionally
Sitting (up to 2 hours per day)
Climbing heights (up to 12’) — Frequently
Reaching above shoulders — Frequently
Pushing/Pulling — Frequently
Carrying (up to 50 lbs.) — Occasionally
Lifting (up to 50 lbs.) — Frequently
Using hands for repetitive movements — Frequently
Coping with demands (stresses that are associated with the job and/or the work environment so that acceptable levels of performance and overall contribution are maintained
Ability to work irregular hours indoors and outdoors
Ability to work holidays, weekends, and extended hours