How you will contribute as part of the TRCA team:
The Senior Park Attendant is responsible for with the coordination and delivery of day-to-day operational and customer experience activities of TRCA lands, trails, grounds, and gardens, sites, and facilities (dependent on location).
Major Responsibilities:
Provides on-site support to junior staff and performs clean and safe operations of TRCA parks and facilities for visitors. Providing site admission and sound customer service for visitors.
Assists with providing guidance and training to junior staff on the day-to-day duties to ensure work is completed in a safe and efficient manner.
Assists junior staff to address escalated customer experience concerns. .
Performs semi-skilled tasks required for the maintenance and operation of parks, buildings, and properties..
Performs landscaping and grounds maintenance, utilizing various grounds and landscaping tools and equipment to conduct the work; completing safety inspections prior to usage.
Performs general cleaning functions, including garbage collection, cleaning of washrooms, building spaces etc.
Identifies, manages, and reports hazardous site conditions; ensures that staff and visitors do not encounter unsafe areas, materials, or equipment.
Participates in daily safety meetings including tailgate meetings, hazard identification and emergency planning.
Maintains sound and current knowledge of site and facility programs and programs at other facilities.
Process admissions, merchandise sales, snack bar (dependent on location) payments and transactions using point of sale systems.
What will you need to succeed:
Education (degree/diploma/certifications)
High school diploma
Valid Ontario Class G driver's license
Smart Serve Certification
Experience
2+ years of experience in general maintenance and operating power tools and motorized grounds equipment (tractors, ride on mowers)
Knowledge/Skill/Ability - Competencies
Strong health and safety aptitude
Ability to communicate effectively with tact and courtesy
Ability to manage conflicts and utilize de-escalation skills to resolve conflict situations
Basic computer proficiency in MS Office suite including online software such as MS teams
Required to lift or carry objects that could weigh up to 20 kg
Must be flexible to work all required shifts, including weekends and holidays
