Reports To:<\/b> General Manager
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Job Summary<\/b>
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Seeking a customer -focused professional to provide world -class service, handle inquiries, and enhance customer experience.
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Key Responsibilities<\/b>
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Customer Interaction:<\/b> Act as the primary customer contact, delivering exceptional service.
<\/li>Inquiry Handling:<\/b> Handle inquiries, complaints, and escalate issues as needed.
<\/li>Product Knowledge:<\/b> Stay updated on company products, services, and trends.
<\/li>Customer Experience Improvement:<\/b> Identify and recommend improvements for customer experience.
<\/li>Technical Support:<\/b> Assist with product setup, troubleshooting, orders, and returns.
<\/li>Database Management:<\/b> Maintain accurate customer records in the database.
<\/li>Post -Purchase Follow -Up:<\/b> Follow up with customers post -purchase for satisfaction.
<\/li>Reporting:<\/b> Generate reports on customer satisfaction and improvements.
<\/li>Training:<\/b> Train new customer service representatives if needed.
<\/li>Team Collaboration:<\/b> Participate in team meetings and improvement initiatives.
<\/li><\/ul>Qualifications & Skills<\/b>
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Education: <\/b>Diploma/ degree in Electrical/ Electronics field preferred
<\/li>Experience:<\/b> Experience in customer service or a related field.
<\/li>Skills:<\/b> Excellent communication, problem -solving, and multitasking skills.
<\/li>Technical Proficiency:<\/b> Proficiency in customer service software and Microsoft Office.
<\/li>Mindset:<\/b> Strong organizational skills and a customer -centric mindset.
<\/li><\/ul>Preferred Qualifications<\/b>
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Industry Experience:<\/b> Industry -related customer service experience.
<\/li>Software Knowledge:<\/b> Knowledge of ticketing systems.
<\/li>Language Skills:<\/b> Bilingual abilities are a plus.
<\/li><\/ul>Benefits<\/b>
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Compensation:<\/b> Competitive salary and performance incentives.
<\/li>Health Benefits:<\/b> Health insurance.
<\/li>Leave Policy:<\/b> Paid time off and holidays.
<\/li>Growth Opportunities:<\/b> Professional development opportunities.
<\/li><\/ul>Work Environment:<\/b> Supportive work environment.
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Apply now if you are passionate about customer satisfaction!<\/b>
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Job Types: Full -time, Permanent, Fresher
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Pay: ₹250,000.00 - ₹400,000.00 per year
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Cell phone reimbursement
<\/li>Health insurance
<\/li><\/ul>Work Location: In person
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Requirements<\/h3>
Qualifications & Skills<\/b>
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Education: <\/b>Diploma/ degree in Electrical/ Electronics field preferred
<\/li>Experience:<\/b> Experience in customer service or a related field.
<\/li>Skills:<\/b> Excellent communication, problem -solving, and multitasking skills.
<\/li>Technical Proficiency:<\/b> Proficiency in customer service software and Microsoft Office.
<\/li>Mindset:<\/b> Strong organizational skills and a customer -centric mindset.
<\/li><\/ul>Preferred Qualifications<\/b>
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Industry Experience:<\/b> Industry -related customer service experience.
<\/li>Software Knowledge:<\/b> Knowledge of ticketing systems.
<\/li>Language Skills:<\/b> Bilingual abilities are a plus.
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Benefits<\/h3>
Benefits<\/b>
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Compensation:<\/b> Competitive salary and performance incentives.
<\/li>Health Benefits:<\/b> Health insurance.
<\/li>Leave Policy:<\/b> Paid time off and holidays.
<\/li>Growth Opportunities:<\/b> Professional development opportunities.
<\/li><\/ul>Work Environment:<\/b> Supportive work environment.
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