Job Description
Job Family: Retail Sales
Job Title: Seasonal Team Lead
Location: Prospect Park Zoo
Job Type: Temporary/Seasonal
Department: Merchandise
Status: Non-Exempt
Pay Rate: $18/hour
Schedule: Must be able to work 2-5 days per week including weekends and holidays. Schedule varies and is dependent on weather and guest attendance; schedule subject to change through the spring and summer.
Earn your stripes in sales and service! With a warm and welcoming smile, help our guests choose the perfect souvenirs to take home. If you are looking for a fast-paced, fun environment to show off your customer service skills, join us at WCS.
Essential duties include:
• Assist staff in closing registers when necessary.
• Assist training new staff.
• Stand by when staff count registers and report overages and shortages.
• Assist with exchanges/returns.
• Assist with inventory and report if anything needs to be ordered.
• Maintain cleanliness and compliance with food safety procedures
• Open / Close the store
• Assist manager with scheduling.
• Help staff with any questions or concerns they may have
• Check off and sign for deliveries
• Oversee opening and closing business
• Upkeep the store to the standards of PPZ Cafe presentation and replenish.
• Oversee staff duties and policy adherence (uniform, code of conduct, etc).
• Making food and merch orders/ handling deliveries
• Making change and collecting money from guest for WCS merchandise
• Actively seek out and engage guest with a friendly greeting and smile
• Stock shelves and process deliveries to maintain appropriate inventory levels
• Maintain general knowledge of park amenities to provide excellent service to our guest
• Ensure merchandise and food presentation areas are fully stocked, organized, and visually appealing.
• Maintain cleanliness and organization in stock rooms on a daily basis.
• Actively engage in upselling and maintain a clean environment in your designated area.
Overview of Responsibilities
• Ensuring quality standards of all products by adhering to local, state, and federal food handling, preparation, and portioning procedures
• Prepare and sell WCS food items and increase sales through cross and up-selling
• Collect payment for items, adhere to all cash handling and inventory policies and procedures
• Provide consistent quality offerings through the proper preparation and display of goods
• Maintain cleanliness and organization of assigned work areas, as instructed
• Stock shelves or process deliveries, following departmental inventory control procedures
• Complete other assignments and helping others on the team as required
• Daily Cleaning
• Comply with coursework and regulations for all Health Department licenses, as required
PERKS of Working with Us:
• Free access to 5 parks: surround yourself with animals of all kinds and getting the opportunity to interact and engage with like-minded individuals
• Complimentary Guest Park Tickets
• Company-provided uniforms
• Park Discounts on Merchandise, Food purchases, Memberships and Daily Complimentary Meal
• Serve Safe Certification Training/Food Handler Certification Reimbursements
• Access to online learning and tuition discounts with Monroe College
• Earned Paid Sick Time
• Employee Assistance Program
• Free Banking
Internal Qualification Requirements
Position requirements:
• Must be flexible to be cross train employees to work in both Merchandise & Restaurants department
• Ability to stand for long periods of time
• Ability to lift and/or move up to 50 pounds
• Comfortable being exposed to cold and hot weather conditions
• Good verbal communication skills
• Ability to work well within a team
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