This is an onsite position in Tallahassee, Florida.
Position Overview and Responsibilities
DEP’s Office of Technology and Information Services (OTIS) is currently seeking a Distributed Computer Systems Specialist. This position is responsible for providing second-level desktop support and problem resolution to local and remote users, as well as technical assistance regarding software, hardware, communications, printers, databases, and account management. The employee should be helpful, cooperative, polite, respectful, and concerned at all times in the interactions with customers.
Specific duties and responsibilities include:
- Resolve user-reported problems as expertise permits using available tools and following procedures.
- Enforce desktop support service level agreements in consultation with end users to establish problem resolution of end user issues.
- Log, track, route, escalate, and respond to all service requests using standard service desk software.
- Maintain communications with customers throughout the resolution process.
- Record and document all actions taken through the problem‑solving process.
- Recommend to supervisor procedures and guidelines that assist in the achievement of operational objectives, and/or to resolve operational issues.
- Set up new or existing computer equipment, manage computer accounts, and assist with all other equipment maintenance including, but not limited to, computers, copiers, scanners, air cards, and fax machines.
- Research new technologies relevant to duties regarding emerging products or services and make recommendations to supervisor.
- Identify methods/techniques for improving the use of existing hardware and software.
- Attend technical meetings and training sessions to maintain knowledge and skill set.
- Analyze, troubleshoot, and correct individual and office network connectivity problems.
- Coordinate with appropriate Systems staff as required.
- Perform other related tasks as requested.
- Attendance is an essential function of the position.
Required Knowledge, Skills, and Abilities
- Knowledge of computer operations, hardware, procedures, and systems
- Skilled in the use of computer devices, printers, and scanners
- Working knowledge of a range of diagnostic utilities
- Keen attention to detail
- Highly self‑motivated and directed
- Ability to absorb new ideas and concepts quickly
- Experience in working both independently and in a team‑oriented, collaborative environment
- Ability to lift up to 50 pounds
- Knowledge/work experience providing technical assistance on software, printers and databases
- Strong customer service orientation/skills
Minimum Qualifications
Application support experience.
Preferred Qualifications
A minimum of one year of help desk experience is preferred.
Organization and Mission
The Florida Department of Environmental Protection (DEP) is the state’s lead agency for environmental management and stewardship – protecting our air, water and land. The vision of DEP is to advance Florida’s position as a world leader in protecting natural resources while growing the state’s economy. DEP encourages its leaders to constantly innovate and seek efficiencies.
How You Will Grow
DEP encourages its employees to constantly innovate and seek efficiencies. We believe in supporting and encouraging you as you take on important and often complex projects while offering you the opportunity to gain valuable experience quickly.
OTIS has an extensive training program, including courses and certifications, that provide staff with the ability to build upon existing skills and remain current on job‑related information technologies. Examples of certifications recently earned by staff include, but are not limited to:
- CompTIA A+, Security+, Network+
- Certified Information Systems Security Professional (CISSP)
- PMP®; ScrumMaster
- Florida Certified Public Manager (CPM)
- GISP® (Certified GIS Professional)
- Microsoft Certified DevOps Engineer, Azure Solutions Architect
- Oracle Certified Professional
- Florida Certified Contract Manager (FCCM)
- Florida Certified Contract Negotiator (FCCN)
Where You Will Work
Tallahassee, Florida’s capital city, lined with rolling hills, oak trees, and canopied roads combines old‑world charm with a modern pace of life. Home to two major universities as well as state government, Tallahassee is a mid‑sized city in the heart of Florida’s Big Bend. Tallahassee is a highly desirable location for both those seeking their first job or those ready to enter the next exciting chapter in their career. This is an on‑site position.
Benefits
Working for the State of Florida is more than a paycheck. The State’s total compensation package for employees features a highly competitive set of employee benefits including:
- Annual and sick leave benefits
- Nine paid holidays and one personal holiday each year
- State group insurance coverage options, including health, life, dental, vision, and other supplemental insurance options
- Retirement plan options, including employer contributions
- Tuition waivers
- Total Compensation Estimator Tool
- And more (see www.mybenefits.myflorida.com for full list)
Special Notes
DEP is committed to successfully recruiting and onboarding talented and skilled individuals into its workforce. We recognize the extensive training, experience, and transferable skills that veterans and individuals with disabilities bring to the workforce. Veterans and individuals with disabilities are encouraged to contact our recruiter for guidance and answers to questions through the following email addresses: HR_VeteransPreference@dep.state.fl.us, HR_Recruitment@FloridaDEP.gov.
An individual with a disability is qualified if he or she satisfies the skills, experience, and other job‑related requirements for a position and can perform the essential functions of the position with or without reasonable accommodation. Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must contact the DEP Human Resources (HR) Office at (850) 245‑2511. DEP requests applicants notify HR in advance to allow sufficient time to provide the accommodation.
The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.
Veterans’ Preference information is available on the agency’s website.
The State of Florida supports a drug‑free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug‑Free Workplace Act.
