Jobs search

Technical Aftersales Support (m/f/d)

JA Solar • Full-time • Madrid • 5d ago

Your mission

Support in managing aftersales enquiries and claims inputs: first contact, info gathering, info analysis and document management.
Interface between our customers and JA Solar.
Provide service and customer support during field visits or dispatches. Issuance of visits reports.
Deliver support and contribute to claims resolution for our customers.
Provide service and support to Technical and Sales colleagues when customer requires visits.
Follow procedures, processes and practices as defined, documented and consistently applied.
Follow the applicable Health & Safety instructions and regulations.
Achieve consistent customer satisfaction ratings from customers.
Prepare documentations and work instructions.
Take over randomly on call duties, partly on weekends and nights.

Your profile

Middle professional education or above;
At least 1-year working experience in solar photovoltaic industry;
Willing to work on call duty.
Experience in document management, solution finding and execution.
Experience dealing with customers in critical situations.
Willingness to travel.
Ability to work independently and structured in an international environment.
Strong customer orientation.
Fluent English and Spanish language skills (spoken and written).
Good knowledge of MS Office and comparable software tools.
Driving license.
Good discipline, team spirit and self-motivation.

About us

JA Solar was founded in 2005. As a photovoltaic power generation solution platform we continue to advance the "One Body, Two Wings" strategy. The "One Body" refers to our main industry chain integrating silicon wafers, cells, and modules, while the "Two Wings" refer to our PV auxiliary materials and equipment industry and PV+ application scenario solutions. In 2019, JA Solar was officially listed on the A-share market (stock symbol: "JA Solar"; stock code: 002459). With continuous technological innovation, stable financial strengths, and a well-developed global sales and service network, JA Solar has been widely recognized by domestic and international customers and has been listed in the "Fortune 500 China 500" and "Global Top 500 New Energy Enterprises" for multiple consecutive years.