Position Overview
The Manager of Channel Operations is responsible for overseeing the performance, efficiency, and strategic development of the company’s retail and distribution channels within the solar industry. This role ensures smooth operational execution, strong partner relationships, and alignment between sales, supply chain, fulfillment, and marketing teams. The ideal candidate has deep operational expertise, strong analytical skills, and experience supporting reseller, distributor, and dealer networks
Key Responsibilities
- Channel Management & Performance
- Oversee day-to-day operations across all retail and distributor channels, ensuring consistent execution and operational excellence.
- Monitor channel performance, sales trends, and inventory levels to drive growth and profitability.
- Implement and refine KPIs, dashboards, and reporting tools to evaluate channel productivity.
- Partner Relationship Management
- Serve as the primary operational liaison for reseller and distributor partners to ensure high-quality service and support.
- Support onboarding, training, and performance reviews for new and existing channel partners.
- Address partner issues promptly and coordinate with internal teams for effective resolution.
- Operational Process Improvement
- Identify operational gaps and lead initiatives to improve order management, fulfillment accuracy, inventory allocation, and logistics efficiency.
- Standardize best practices across all channels to maintain consistency and operational control.
- Collaborate with supply chain, procurement, and finance to ensure accurate forecasting and seamless product availability.
- Sales & Marketing Alignment
- Work closely with sales leadership to support channel-specific strategies, promotions, and go-to-market initiatives.
- Coordinate with marketing on channel communications, product launches, promotional calendars, and partner marketing support.
- Compliance & Quality Assurance
- Ensure adherence to company policies, regulatory guidelines, and channel partner agreements.
- Maintain data accuracy across CRM, ERP, and order management systems.
Qualifications
- Bachelor’s degree in Business, Operations Management, Supply Chain, or a related field; MBA preferred.
- 5+ years of experience in channel operations, distribution management, or sales operations—solar, renewable energy, or hardware distribution industry strongly preferred.
- Proven experience supporting retail or distributor networks in a fast-paced environment.
- Strong analytical skills with the ability to interpret data and drive insights.
- Excellent communication, relationship-building, and cross-functional leadership abilities.
- Proficiency with ERP/CRM systems and advanced Excel or data visualization tools.
- Ability to manage multiple priorities, solve problems, and implement process improvements.
Physical Requirements:
- This position may require the ability to perform tasks that involve sitting, standing, walking, lifting 25+ lbs, computer work and other physical activities. Candidates should be able to meet these physical demands with or without reasonable accommodations.
EEO Statement:
Signature Solar is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law.
