Aftersales Technician - Solar OEM (Felicity Solar South Africa)

Pty • Full-time • Johannesburg • 6d ago

Aftersales Technician

We’re looking for a dedicated Aftersales Technician who takes genuine pride in customer support, problem-solving, and keeping solar systems performing at their best. If you’re someone who enjoys helping people while working hands-on with modern renewable energy technology, this role may be a wonderful fit for you.

Duties & Responsibilities

Key Responsibilities

Provide technical aftersales support for solar inverters, batteries, and monitoring systems.
Diagnose, troubleshoot, and resolve product issues remotely and on-site.
Process RMAs, warranty claims, and technical escalations in line with OEM standards.
Maintain accurate service records, reports, and customer communication logs.
Assist installers, distributors, and end-users with product guidance and best-practice recommendations.
Conduct product testing, quality checks, and field evaluations as needed.
Collaborate closely with the engineering and product teams to raise recurring issues or improvement feedback.
Support training sessions for installers and partners when required.

Desired Experience & Qualification

Matric + relevant technical qualification (Electrical Engineering N-Diploma or equivalent preferred).
2–4 years of experience in solar PV, inverter support, or general electrical fault-finding.
Strong understanding of DC/AC systems, inverter commissioning, and system diagnostics.
Ability to communicate clearly and patiently with customers and partners.
Valid driver’s licence and willingness to travel when necessary.
Computer-literate with experience in CRM or ticketing systems (advantageous).