⚡About Amber
Amber is an entirely new way to buy and sell power, designed for a world powered by renewable energy. We give customers direct access to the real-time wholesale electricity price as it varies every 5 mins and the technology to shift more of their energy usage to the times when cheaper renewables are available in the grid. It’s a cheaper way to buy power, a smarter way to sell power, and the fastest way for Australia to reach 100% renewable energy.
We are a clear category leader in Australia for home battery automation and are growing rapidly (over 50k customers). We have also recently expanded into licensing our core technology to utilities overseas, including a partnership with E.ON Next in the UK.
Amber is backed by top Australian and international investors including Square Peg, Main Sequence, Breakthrough Victoria, Commonwealth Bank, NRMA, Gentrack, ETF Partners (UK/Europe based), and E.ON Next.
We are scaling rapidly and you’d be joining a 175-person team committed to building a diverse, inclusive, and purpose-driven culture as we transform a major industry.
Our products are reshaping home energy: Amber for Batteries cuts bills by exporting stored energy at wholesale prices of up to $19/kWh, and Amber for EVs enables the cheapest, cleanest charging. In 2025, we will push this even further with our new vehicle-to-grid (V2G) technology.
💻 About the Role
At Amber we believe that enabling a culture where everyone at Amber is set up to do the best work of their lives and feels connected and supported is one of the most important things we can do to ensure Amber’s long-term success.
Want to help improve the environment by shifting the worlds energy usage towards renewables?
We’re looking for two friendly, proactive, and resilient Collections Specialists to join our team on a casual basis. As a Collections Specialist, you’ll support customers who have fallen behind on their electricity payments, helping them understand their account, working through solutions, and ensuring they stay connected wherever possible.
This is a people-first, frontline role. You’ll be speaking with customers who may be stressed, confused, or going through hardship, and your empathy and communication skills will make a real difference to their experience.
🎯 Minimum Qualifications
- Competency and willingness to speak directly with customers over the phone
- Strong written and verbal communication skills
- Ability to stay calm and professional during difficult conversations
Ideal, but not required
Experience in credit, collections, hardship assistance, or financial advocacyExperience supporting vulnerable or hardship customersPassion for technology, energy or the environmentExperience in the energy sectorA solid base of IT competence with experience with Microsoft Office Suite
$38 - $38 an hour
Competitive hourly rate - $38 an hour
🌈 If this role sparks something in you, we’d genuinely love to hear from you.
Research shows that women and people from underrepresented groups often rule themselves out unless they tick every single box - so consider this your nudge. Even if you don’t meet every requirement listed above, please still apply.
We welcome diverse backgrounds, perspectives, and experiences - that’s what makes great teams. We’re committed to an inclusive workplace and never discriminate based on race, religion, colour, national origin, gender, sexual orientation, age, marital status, or disability.
Our process will generally be as follows:
- A screening interview with our Talent Acquisition partner
- A take-home case study
- An interview held by the Manager of the Operations team, alongside one of the members of the team
- A final interview with our Chief Operating Officer and a Senior Specialist from the team
We promise to be respectful of your time as an applicant while trying to be as thorough as possible in finding the right fit for our team.
Applications will be accepted only from candidates with full working rights and those who are already based in Melbourne, Australia!
Shortlisted candidates will be contacted promptly. All other applicants will also be notified of the outcome as soon as possible.
No recruitment agencies please. We've got this! Thank you.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
