Position Summary
The Operations Specialist serves as the first point of contact for customers after their solar project is sold, ensuring a smooth and positive experience throughout the process. This role focuses on setting clear expectations, maintaining proactive and friendly communication, and ensuring customer questions are answered promptly. A strong emphasis is placed on customer service, organization, proactivity & ensuring each customer feels supported and informed from the start of their project through to completion.
Key Responsibilities
· Project Handoff/ PSA Schedule: Facilitate the transition of solar projects from the sales team into operations. Conduct introductory calls with customers to outline project expectations and schedule their initial Physical Site Audit with the field team.
· Customer Liaison: Maintain weekly proactive communication with customers regarding project status, milestones, and next steps. Serve as the point of contact for customer inquiries, ensuring issues are addressed promptly and professionally.
· Change Order Management: Manage and facilitate any change order paperwork during the project lifecycle, from simple adjustments (e.g., adding/removing panels) to complex scope modifications (e.g., electrical service or transformer upgrades).
Qualifications
· Minimum 2 years of experience in customer service, project coordination, or operations (solar or construction industry preferred).
· Strong verbal communication skills with the confidence to engage customers via phone and email.
· Exceptional organizational skills and attention to detail, with the ability to manage multiple customer accounts simultaneously.
· Familiarity with permitting processes, solar project workflows, or construction coordination is a plus.
· Proficient with project management tools, CRM platforms, and Microsoft Office Suite.
Compensation and Benefits
• Annual Salary: Starting at $50,000 DOE
• 2 weeks PTO + 7 paid holidays
• Health, Dental, and Vision (70% employee premium covered)
• 401K eligibility
