Coordinator, Program Operations and Administration
Community Stewardship and Engagement Department
Organization Description:
Since 1981, the Golden Gate National Parks Conservancy (Parks Conservancy) has served as the nonprofit partner of the National Park Service, collaborating with the Presidio Trust, partners, donors, and the community to support the Golden Gate National Recreation Area (GGNRA). The GGNRA stretches across three Bay Area counties north and south of the Golden Gate Bridge and includes iconic places such as Muir Woods National Monument, Fort Point National Historic Site, Alcatraz Island, Crissy Field, Mori Point, Lands End, and the Presidio of San Francisco.
The Parks Conservancy engages at the intersection of national park sites, local communities, social justice, and climate resilience. Collaborating with partners, our staff are dedicated to enhancing public awareness and providing volunteer and educational opportunities in the parks. We are park builders, caretakers, ambassadors and educators, all working to connect people to parks in support of our vision Parks for All Forever.
Community Stewardship and Engagement Department Description:
The Parks Conservancy's Community Stewardship and Engagement (CSE) team is passionate about creating and strengthening connections between communities and parklands through a variety of programs that serve a diversity of Bay Area communities. We strive to build trustful relationships and impactful experiences that provide opportunities for stewardship and science, storytelling, recreation, exploration, and wellness. We work to understand the needs of our local communities, listen deeply, and collaborate with our community leaders to co-create programs. We seek to support the health, well-being and care of both our local communities and our flora and fauna and inspire new ways of learning and contributing to social justice and environmental issues.
Our programs, partnerships and initiatives intersect with our other Parks Conservancy teams such as Park Projects and Design, Conservation and Community Science, Youth Programs, Nurseries team, Volunteer and Intern Program, and One Tam and tri-agency partners to ensure that our service to youth, families, volunteers and interns is rooted in community values and needs.
As a newly restructured Department, we are in the building phase of our work as we develop and formalize the programs we offer and partners/ communities we serve. As a team, we are committed to centering our values of equity, justice, and belonging as we learn and grow.
Position Overview:
The Coordinator, Program Operations and Administration supports the Community Stewardship and Engagement Department by providing operational, administrative, communication, and staff support so that community and volunteer programs can run smoothly and efficiently. This role works closely with Program Managers within this department to support day-to-day and programmatic needs for parkwide community and volunteer programs. The Coordinator builds and maintains relationships, communication, and collaboration among internal Parks Conservancy teams, as well as with our primary park partners at the National Park Service, the Presidio Trust and One Tam partners. On a need-only basis, this position will provide on the ground support for programs and assist with planning, coordination and delivery of programs.
This is a non-exempt, regular full-time position of 32 hours per week.
This position is primarily in-person and the main office for this position is located at the Parks Conservancy’s headquarters in Fort Mason, San Francisco.
Reports to: Director, Community Stewardship and Engagement
Essential Functions and Responsibilities:
Department Operations and Administration
- Coordinates and supports department’s operational and administrative tasks for parkwide community and volunteer programs. Works closely with Director of CSE and Program Managers to implement simple and efficient systems, communication and workflow for short and long-term needs.
- Coordinates purchases and orders for program food and snacks, program supplies, office supplies, volunteer and community appreciation, uniforms and name tags for new staff.
- Prepares and submits invoices and codes and tracks small purchases
- Assists Program Managers with scheduling, coordination and payment of various transportation modes (bus, shuttle, Lyft, etc.) to connect community members for programs across the park.
- Performs monthly vehicle inspections of company vehicles and reports needs to Facilities and Fleet team.
- Supports maintenance and upkeep of community and volunteer program internal file management and storage systems for programs. Examples include: Sharepoint, Photoshelter etc.
- Supports maintenance, upkeep and inventory of program supplies.
- Assists Program Managers with timely and accurate program and survey data entry into Salesforce database and supports data reconciliation across team's systems.
- Supports regular website updates for events, program pages, etc.
- Supports Director of CSE to track the team’s training needs.
- Assists with basic creation and printing of program materials such as flyers, brochures, translated materials, etc. and purchasing materials. Some examples include, creating flyers for programs through Canva, printing flyers or ordering large printing orders through FedEx or similar printing shop.
- Works closely with Intern Supervisors and Volunteer and Internship team staff to ensure a smooth intern onboarding process.
- Works with CSE Department to plan and execute yearly staff celebrations and retreats.
- In collaboration with Department leads, serves as an operations and administrative liaison for specific tasks with other Parks Conservancy teams, tri-agency and One Tam partners.
- Supports and attends priority team and partner meetings, team and branch annual retreats and gatherings, annual office cleanup days, etc.
- Attends monthly Parks Conservancy wide Operations and Administrative meeting and collaborates with other Operations Managers across Community & Youth Branch and organization to ensure consistent practices and systems are in place
Community and Volunteer Program Field Support
- Supports community and volunteer programs on a need-basis only and assists staff with planning and coordination. This includes loading and unloading supplies in a vehicle, program set-up, coordination of food and refreshments, audiovisual needs, etc.
Supports Team Culture
- Works closely with team to ensure a safe office and work environment
- Supports a team culture that strengthens and deepens Parks Conservancy’s community agreements, values and strategic vision
- Supports team engagement in new learnings (i.e. workshops, conferences) and coordinates with Director to share highlights with staff.
Other Duties as Assigned
Supervision: This position does not supervise staff.
Knowledge, Skills, and Abilities:
- Excited and passionate about coordinating and supporting operational and administrative needs of program and field staff.
- One year of operations and administration experience preferred.
- Works with high attention to detail, thoroughness, and timeliness. Maintains organizational systems and works collaboratively to improve workflows.
- Ability to support operational and administrative needs of a few different programs and initiatives with varied timelines and goals. Responds promptly and effectively to requests for service and assistance.
- Ability to stay flexible and adaptable and can comfortably shift priorities as the team and community needs change and evolve.
- Initiates and maintains regular communication with team, internal and external partners and supervisor.
- Ability to work independently and in a team setting.
- Is proactive and completes work in a timely manner; strives to increase efficiency
- Ability to build effective working relationships with a variety of people, inclusive of different backgrounds, ethnicities, genders, sexualities, ages, and viewpoints. Considers and responds appropriately to the needs and capabilities of different people. Relates effectively to others when encountering challenges.
- Ability to learn and follow financial coding practices, purchasing protocols, and invoice preparation requirements.
- Ability to maintain and improve simple trackers (Excel or similar) for purchases, access, fleet, and supplies.
- Creative, energetic and able to stay positive during change
- Interest and ability to create simple communication materials
Education and/or Experience:
- One or more years of experience in operations, logistics, or administrative support for programs or events (in any sector).
- Experience in public lands agencies, education, youth development, or nonprofit program settings is a plus but not required.
- Any combination of professional, volunteer, or lived experience that demonstrates the knowledge, skills, and abilities to perform the job will be considered.
- Formal degrees are not required for this role.
Computer Skills and/ or Experience:
- Competent in the use of Microsoft Office suite, especially including Word, Excel, PowerPoint, Teams and Digital Editing software
- Proficient in the use of Microsoft Suite, including Word, Excel and Sharepoint
- Experience with databases or other data systems a plus
- Experience with media, audio/visual technology, and video editing/production (a plus)
Certifications or Licenses:
- Valid Driver’s License and clean DMV driving record.
- Must be comfortable driving a 7-person van, pass a vehicle background check, and show confidence and safety during an in-house test drive. Regularly drives large and small vans.
- Due to the nature of this position, we require a Live Scan fingerprint clearance.
- This position will require mandatory and job-specific trainings and workshops.
Health and Safety:
It is the goal of the Parks Conservancy to create and maintain a safe and healthy workplace. We work to mitigate hazards and risks that may cause harm to employees, consistent with state and federal laws. Employees play an active role in creating a safe and healthy workplace and are expected to comply with all applicable health and safety rules.
Physical Requirements and Work Environments:
- This non-exempt position reports to the Director, Community Stewardship and Engagement and works closely with staff from the larger CSE Department
- Work week will include working weekend days, some holidays, and some evenings
- Work is primarily in-person and the main office for this position is located at the Parks Conservancy’s headquarters in Fort Mason, San Francisco.
- Regularly sits at a computer station and operates electronic equipment 4-6 hours per day
- When assisting in the field, the field portion of this position is strenuous and involves walking, squatting, lifting and/or kneeling, working in uneven terrain and in different types of outdoor weather conditions
Pay Rate and Benefits:
This is a 32-hour per week, benefited position. The pay rate is $26.50/hour (pay grade 14). Benefits include medical, dental, and vision plans (free for employee and family), retirement plan (3% non-elective employer contribution), up to 3 weeks of vacation time plus Federal holidays, personal, and sick days, Employee Assistance Program, employer-matched Commuter Program, employee discounts and more.
Application deadline date: December 19, 2025
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All employees may be required to perform duties outside of their normal responsibilities from time to time, as needed.
The Golden Gate National Parks Conservancy is an Equal Opportunity Employer. Recruitment, placement and promotions are conducted without regard to an individual's race, color, religion, sex, national origin, age, physical handicap, veteran status or sexual orientation, or any other classification protected by Federal, State, and local laws & ordinances. We will consider qualified candidates with criminal history in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance. All qualified applicants are encouraged to apply.
