About the Company:
We are Solara Home Energy, a rapidly growing alternative energy company specializing in solar solutions for new home construction. We’re passionate about delivering quality, reliability, and an outstanding homeowner experience.
If you’re an organized, independent problem-solver with a strong customer mindset and technical aptitude, we’d love to hear from you.
About the Role:
This position is primarily office-based, providing operational and administrative support while overseeing the day-to-day activities of field technicians. Although most responsibilities can be performed from the office, the role requires periodic travel to job sites and field locations to conduct inspections, support teams, observe work quality, address escalated issues, and maintain strong communication with field staff. Travel may include both scheduled visits and occasional short notice needs depending on project demands. Reliable transportation and the ability to visit active job sites are essential.
Key Responsibilities:
- Facilitate and manage field service techs to commission PV systems post-installation, ensuring safe activation and proper functionality.
- Facilitate internal final inspections of solar system installations to verify workmanship, code compliance, and readiness for activation.
- Respond to service and warranty requests from homeowners and builders.
- Troubleshoot system performance issues, perform basic repairs or coordinate resolutions with subcontractors.
- Clearly communicate system operations and maintenance expectations to homeowners.
- Maintain detailed records of activations, service visits, findings, and resolutions in CRM or service platform.
- Ensure all work complies with safety protocols and building/electrical codes.
- Act as a field representative of Solara, delivering a professional, friendly experience for homeowners.
- Regularly travel between active communities and job sites within assigned territory.
- Identify and report trends or recurring issues to internal teams for quality improvement.
- Other duties as assigned.
Minimum Qualifications:
- Must have experience with Enphase, Tesla, and SolarEdge monitoring platforms with ability to generate and manage customer profiles.
- Must have experience managing online calendar programs (e.g., Outlook Calendar).
- Must have experience in CRM, ERP, or similar operations management software.
- Proficient in Microsoft Suite, digital communication, etc.
- High school diploma or equivalent.
- 2+ years of experience in residential solar installation, commissioning, or warranty/service.
- Strong understanding of solar PV system components and performance testing.
- Familiarity with single-family new construction environments and timelines.
- This position may require operation of a company vehicle. Valid driver’s license with clean Motor Vehicle Record (MVR).
- See below for MVR requirements
Skills / Knowledge / Abilities:
- Must have experience with Enphase, Tesla, and SolarEdge monitoring platforms with ability to generate and manage customer profiles.
- Confident in solar system troubleshooting, inverter configuration, and performance validation.
- Excellent communication skills with homeowners, site supers, and internal teams.
- Organized and detail-oriented with strong documentation habits.
- Able to read and interpret installation drawings, one-line diagrams, and manufacturer specs.
- Knowledge of applicable NEC, building, and safety codes.
- Comfortable using mobile tools/apps for service documentation.
- Ability to lift 50 lbs., work in attics and tight spaces, and maneuver job sites safely
Benefits:
- Health Insurance
- Dental Insurance
- Vision Insurance
- Life Insurance
- 401(k) with Company Match
- Paid Holidays (6)
- PTO Accrual
- Sick Leave
- Weekly Pay
- Phone Reimbursement
Motor Vehicle Record (MVR) Requirements: Acceptable Driving History Criteria
Eligibility is determined based on the driver’s Motor Vehicle Record (MVR) and subject to insurance carrier approval.
Violation Classifications:
Type A Violations (Major Offenses)
- Driving While Intoxicated (DWI), Operating While Intoxicated (OWI), or Operating Under the Influence (OUI)
- Driving with a suspended or revoked license
- Refusing a substance test
- Reckless or careless driving
- Hit and run / leaving the scene of an accident
- Eluding a police officer
- Aggravated assault or any felony involving a motor vehicle
Type B Violations (Significant Offenses)
- At-fault accident
- License suspension related to moving violations
- Financial responsibility violations
- Failure to report an accident
- Permitting an unlicensed person to drive
- Speeding 20 mph or more over the posted limit
- Driving with an open container
- Improper or excessive loads
Type C Violations (Minor Offenses)
- Speeding (less than 20 mph over the limit)
- Seat belt violations
- Failure to yield
- Improper lane change
- Failure to obey traffic signal or sign
- Use of a mobile communication device while driving
- Illegal passing of a school bus
Violation and Exclusion Criteria:
Drivers are ineligible for Company driving privileges and insurance coverage if, within the preceding 36 months, they meet any of the following:
- One (1) or more Type A violations
- Two (2) or more Type B violations
- Three (3) or more Type C violations
- One (1) Type B violation in combination with two (2) Type C violations
