The Field Service Technician will provide technical customer support primarily for Commissioning, AFS and Retrofits for Ingeteam products and other aftersales field service activities as needed.
Responsibilities:
- Commissioning
- Travel to customer sites and perform commissioning and troubleshooting activities. Travel will be, on average, 60-80% of the time, or as needed.
- Work with customers and site owners to ensure tasks are performed on time, efficiently and safely.
- Coordinate with Field Service Engineer or Supervisor’s direction, along with project/site manager, the completion of day-to-day tasks and any unplanned events.
- Complete commissioning reports and other documentation and provide them to management.
- Report any technical questions or changes to work performed to Ingeteam project team.
- Develop ideas to decrease costs and increase efficiency during commissioning activities.
- Work with other Ingeteam and subcontracted technicians during commissioning.
- Upload new/latest FW -Complete expense reports and submit them to management.
- Inform the customer of any new features and/or product improvements on Ingeteam’s products.
- Aftersales Support
- Travel to customer sites and perform aftersales (AFS) warranty and retrofit activities. Travel will be, on average, 20-40% of the time.
- Work with Field Service Engineer or Supervisor direction to resolve all Ingeteam scope of supply equipment issues.
- Travel to site to repair or replace damaged equipment.
- Request assistance from management if help with aftersales questions is needed.
- Use test bench to help resolve technical questions or problems.
- Make sure all documentation, pictures and other related files to an incident are properly stored in the Ingeteam server.
- Work with customers and management to ensure all required failed equipment gets returned to Ingeteam.
- Work with customers and site owners to ensure tasks are performed on time, efficiently and safely.
- Work with other Ingeteam and subcontracted technicians during AFS and retrofit activities.
- Develop ideas to decrease costs an increase efficiency during AFS and retrofit activities.
- Complete expense reports and submit to management.
- Inform the customer of any new features and/or product improvements on Ingeteam’s products.
- Follow all H&S and PPE requirements per task.
- Other responsibilities:
- Commissioning assistance at site with other projects as needed.
- Prepare reports and documents for management.
- Ensure tasks are performed according to organizational requirements for quality management and environmental, health and safety standards, policies and procedures.
- Perform other duties as assigned.
Requirements/Qualifications:
- At least one-year experience as an electronics technician preferred. 3+ years’ experience with electronics or power electronics preferred.
- Experience installing, maintaining, and troubleshooting PV & storage systems preferred.
- Previous solar experience preferred.
- Electrical knowledge/training required. Ability to read and comprehend electrical and mechanical schematics, technical manuals, procedures, and regulations.
- Must have excellent troubleshooting skills. Must be able to troubleshoot systems with little or no support to achieve customers’ expectations of product uptime.
- Must be able to troubleshoot new equipment/features solutions provided by Ingeteam.
- Familiarity with different software interfaces to equipment (e.g. setting static IP address) preferred.
- Must be able to read/write to an inverter and equipment registers.
- Must have the ability to understand and analyze Modbus TCP, RTU and CAN communication protocols.
- Must possess excellent communication skills with the ability to work with all types of customers and personalities and with different levels of expertise.
- Experience responding and resolving technical questions over the phone preferred.
- Must be able and willing to work with colleagues and as a team.
- Must have good prioritization, organization, analytical and planning skills.
- Must be flexible, be able to adapt to new situations, have self-control, be self-motivated, have initiative and high integrity.
- Must be willing and able to travel both nationally and internationally in response to customer calls.
- Must be available to travel on short notice. Must be able to travel to Corporate Headquarters in Spain for training.
- Must be able to work at heights, climb ladders and stairs, lift 60 pounds, and able to work on your feet for long periods of time.
- Bending, stooping, crawling, working in limited illumination areas, working in dusty conditions are required.
- Ability to work in extreme environments, e.g. hot sun, below freezing, crawl spaces, etc.
- Must have basic computer skills including familiarity with MS Office programs (e.g. Excel and Word).
Academic Requirements:
- Associate degree in a technical field required, preferably in Electronics or Power Electronic
- Electronics Engineering or solar/PV preferred. 1+ years relevant experience preferred, in lieu of degree.
- OSHA-10, NFPA 70E, First Aid/CPR certificates preferred.
Benefits:
- Health, Vision, and Dental Insurance
- Annual Bonus up to 10%
- 401(K) matching
- Holidays, Sick Time and Vacation Time
- Flexible schedule
- Life Insurance
- Referral program
- Tuition reimbursement
Full time, 1st shift.
Pay: $28.00 - $34.00 per hour
