Job Title: <\/b>Technical Customer Support Engineer
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Location:<\/b> Khopat, Thane, 400601
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Reports To: <\/b>General Manager
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Experience: <\/b>Customer support: 0 -1 year
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Work Location: <\/b>In person
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Job Summary: <\/b>Seeking a customer -focused professional to provide world -class service, handle inquiries, and enhance customer experience.
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Key Responsibilities<\/b>
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â Customer Interaction: Act as the primary customer contact, delivering exceptional service.
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â Inquiry Handling: Handle inquiries, complaints, and escalate issues as needed.
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â Product Knowledge: Stay updated on company products, services, and trends.
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â Customer Experience Improvement: Identify and recommend improvements for customer experience.
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â Technical Support: Assist with product setup, troubleshooting, orders, and returns.
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â Database Management: Maintain accurate customer records in the database.
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â Post -Purchase Follow -Up: Follow up with customers post -purchase for satisfaction.
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â Reporting: Generate reports on customer satisfaction and improvements.
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â Training: Train new customer service representatives if needed.
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â Team Collaboration: Participate in team meetings and improvement initiatives.
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Qualifications & Skills<\/b>
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â Education: Diploma/ degree in Electrical/ Electronics field preferred
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â Experience: Experience in customer service or a related field.
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â Skills: Excellent communication, problem -solving, and multitasking skills.
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â Technical Proficiency: Proficiency in customer service software and Microsoft Office.
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â Mindset: Strong organizational skills and a customer -centric mindset.
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Preferred Qualifications<\/b>
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â Industry Experience: Industry -related customer service experience.
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â Software Knowledge: Knowledge of ticketing systems.
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â Language Skills: Bilingual abilities are a plus.
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Benefits<\/b>
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â Compensation: Competitive salary and performance incentives.
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â Health Benefits: Health insurance.
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â Leave Policy: Paid time off and holidays.
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â Growth Opportunities: Professional development opportunities.
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Work Environment: Supportive work environment.
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Apply now if you are passionate about customer satisfaction!
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Job Types: Full -time, Permanent, Fresher
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Benefits: Cell phone reimbursement , Health insurance
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Supplemental Pay: Performance bonus
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Schedule: Day shift
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Job Types: Full -time, Permanent, Fresher
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Pay: ₹300,000.00 - ₹500,000.00 per year
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- Cell phone reimbursement
<\/li> - Health insurance
<\/li> - Paid time off
<\/li><\/ul>Work Location: In person
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Requirements<\/h3>
Qualifications & Skills<\/b>
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â Education: Diploma/ degree in Electrical/ Electronics field preferred
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â Experience: Experience in customer service or a related field.
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â Skills: Excellent communication, problem -solving, and multitasking skills.
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â Technical Proficiency: Proficiency in customer service software and Microsoft Office.
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â Mindset: Strong organizational skills and a customer -centric mindset.
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Preferred Qualifications<\/b>
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â Industry Experience: Industry -related customer service experience.
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â Software Knowledge: Knowledge of ticketing systems.
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â Language Skills: Bilingual abilities are a plus.
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Benefits<\/h3>
Benefits<\/b>
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â Compensation: Competitive salary and performance incentives.
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â Health Benefits: Health insurance.
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â Leave Policy: Paid time off and holidays.
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â Growth Opportunities: Professional development opportunities.
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Work Environment: Supportive work environment.
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