WHO IS FIMER
FIMER is the fourth largest solar inverter supplier in the world. Specializing in solar inverters and mobility systems, it has over 1,100 employees worldwide and offers a comprehensive solar solutions portfolio across all applications. With a presence in 26 countries, FIMER remains close to its customers and the ever-evolving dynamics of the energy industry. As we dare to be brave and embrace a willingness for change, we transform solar technology to create clean, affordable energy which truly benefits our customers and people worldwide.
Location: Work from Home
Level / Seniority: Entry level
Employment Contract Type: Permanent Full-Time
Education – High School Diploma
Languages – Fluent in written and spoken English. Spanish, a plus.
Experience – 1-2 years Call center experience
JOB SUMMARY AND SCOPE
Customer Relationship Representative interfaces with customers and installation partners and work with internal FIMER personnel to coordinate post sales service support.
ACTIVITIES
- Enter sales, return and spare parts orders in Sap and provide confirmations to customers.
- Work with Service and Planning to schedule product shipments and provide lead time estimates to customers.
- Coordinate with Shipping and Receiving when necessary.
- Utilize SalesForce.com or other systems for data input.
