Director of Customer Satisfaction & Quality (CS&Q) – Transactional & Edge Business
Are you a visionary leader with a passion for customer satisfaction and quality excellence? We are seeking an experienced and dynamic Director of Customer Satisfaction & Quality (CS&Q) to join our Transactional & Edge Business team. This role is pivotal in driving customer-centric strategies and fostering a culture of quality across our organization.
Your Mission:
As the Director of CS&Q, you will lead the charge in ensuring our products meet the highest standards of quality, reliability, and compliance with industry regulations. You will develop and implement robust quality assurance and control processes, collaborating across departments to maintain a comprehensive quality management system. Your leadership will drive continuous improvement and elevate customer satisfaction to new heights.
Key Responsibilities:
- Champion Quality Culture: Develop and implement strategies that place customers at the heart of our business through proactive and consistent engagement.
- Design Reliability: Define and oversee holistic design reliability, verification, and validation strategies, focusing on technical analysis of requirements.
- Quality Programs: Lead quality programs and methods (e.g., Design for Reliability, APQP, 8D) to ensure design robustness, manufacturing quality, and continuous improvement.
- Customer Satisfaction: Ensure end-to-end customer satisfaction and quality from offer creation to product lifecycle completion.
- Voice of the Customer: Represent and advocate for the customer within the business, driving customer-centric initiatives.
- Leadership & Training: Provide leadership and training to the quality team, fostering a culture of continuous improvement and assessing team competencies.
- Quality Management System: Develop, implement, and maintain a quality management system in compliance with ISO standards and other regulatory requirements.
- Performance Metrics: Establish and monitor key performance indicators to measure and enhance product quality and process efficiency.
Qualifications:
- Education: Bachelor’s degree in Engineering, Quality Management, or a related field.
- Experience: Minimum of 10 years in quality management, preferably within the UPS or electronics industry. Proven leadership skills with the ability to manage and develop high-performing teams.
- Skills: Strong customer-centric approach, excellent problem-solving, analytical, influencing, and communication skills. Ability to drive engagement across a global team and lead transformational change.
- Language: Proficiency in English is required; additional languages are a plus.
- Travel: Willingness to travel up to 30% based on business needs.
Why Join Us?
- Impact: Play a key role in shaping the future of our customer satisfaction and quality initiatives.
- Growth: Opportunities for professional development and career advancement.
- Culture: Be part of a diverse and inclusive team that values collaboration and innovation.
If you are ready to make a significant impact and lead our quality and customer satisfaction efforts, we want to hear from you! Apply now to join our team and help us drive excellence in everything we do.
Let us learn about you! Apply today.
You must submit an online application to be considered for any position with us. This position will be posted until filled.
Looking to make an IMPACT with your career?
When you are thinking about joining a new team, culture matters. At Schneider Electric, our values and behaviors are the foundation for creating a great culture to support business success. We believe that our IMPACT values – Inclusion, Mastery, Purpose, Action, Curiosity, Teamwork – starts with us.
IMPACT is also your invitation to join Schneider Electric where you can contribute to turning sustainability ambition into actions, no matter what role you play. It is a call to connect your career with the ambition of achieving a more resilient, efficient, and sustainable world.
We are looking for IMPACT Makers; exceptional people who turn sustainability ambitions into actions at the intersection of automation, electrification, and digitization. We celebrate IMPACT Makers and believe everyone has the potential to be one.
Become an IMPACT Maker with Schneider Electric – apply today!
€36 billion global revenue
+13% organic growth
150 000+ employees in 100+ countries
#1 on the Global 100 World’s most sustainable corporations
You must submit an online application to be considered for any position with us. This position will be posted until filled.
Schneider Electric aspires to be the most inclusive and caring company in the world, by providing equitable opportunities to everyone, everywhere, and ensuring all employees feel uniquely valued and safe to contribute their best. We mirror the diversity of the communities in which we operate, and ‘inclusion’ is one of our core values. We believe our differences make us stronger as a company and as individuals and we are committed to championing inclusivity in everything we do.
At Schneider Electric, we uphold the highest standards of ethics and compliance, and we believe that trust is a foundational value. Our Trust Charter is our Code of Conduct and demonstrates our commitment to ethics, safety, sustainability, quality and cybersecurity, underpinning every aspect of our business and our willingness to behave and respond respectfully and in good faith to all our stakeholders. You can find out more about our Trust Charter here
Schneider Electric is an Equal Opportunity Employer. It is our policy to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct.
