Inbound Logistics Coordinator

Beacon Recycling • Muskegon, Michigan • 2w ago

We are seeking a motivated and self-starting individual to join our logistics team as Inbound Logistics Coordinator. This role is ideal for recent graduates in supply chain or logistics looking to launch their careers in a fast-paced, hands-on environment. The Inbound Logistics Coordinator will be responsible for providing excellent customer service, coordinating dispatch operations, and supporting efficient fleet management.

ESSENTIAL DUTIES AND RESPONSIBITILIES

Primary point of contact for customer service including inquiries related to scheduling, deliveries, and dispatch needs.
Respond to both emergency and non-emergency phone calls and emails in a timely and professional manner, including after hours as needed.
Dispatch operations by helping manage and coordinate the dispatch of our fleet of trucks, ensuring efficient routing and scheduling based on customer requirements and operational capacity.
Address any issues or delays that arise during transportation, communicating promptly and regularly with customers and internal teams to manage expectations and solutions.
Build and maintain strong, in-depth relationships with all our internal and external customers.
Maintain accurate records of dispatch logs, customer communications, and scheduling details
Conduct periodic reviews of routes and efficiencies, adjusting as needed
Help develop, implement and track performance metrics
Assist in all aspects of logistics within the company
Foster and reinforce a culture of safety
Other duties as assigned

Requirements

Education

High School Diploma or equivalent required
Bachelor’s degree in Supply Chain Management, Logistics, Business Administration, or a related field is preferred

Work Experience

3+ years of experience in Logistics

Skills and Knowledge

Excellent communication and customer service skills
Strong computer skills, including Logistics, ERP and Microsoft Office software
Familiarity with dispatch or transportation management software (preferred but not required)
Ability to work under pressure
Ability to work independently and take initiative to handle multiple tasks while staying organized
Ability to proactively ensure adherence to local, state and federal guidelines.

WORKING CONDITIONS

Work is performed in a fast-paced, team-oriented, office and warehouse environment.