Environmental Services Supervisor

Florida Aquarium • Full-time • Tampa, Florida • 1w ago

Position Summary

This position will function as a supervisor for the Environmental Services Department and act as a point of contact for daytime and nighttime shifts. The Environmental Services Supervisor is responsible for ensuring that staff are supporting the day and nighttime cleanliness needs of The Aquarium. Supervise full-time, part-time, seasonal, and contracted Environmental Services staff. Serve as primary point of contact for all day-to-day cleaning operations.

Essential Position Functions

Oversee Aquarium Environmental Services Area.
Coordinate the daily operation of assigned area to ensure that all staff assignments and scheduling are in place to meet the needs of guest/team member safety and cleanliness.
Conduct interviews and hire new employees in collaboration with Human Resources.
Train and develop all team members in all operating and guest services procedures.
Work with Environmental Services manager on coaching employees as needed.
Coordinate staffing needs to accommodate unexpected special projects or staffing shortages.
Schedule team members to meet customer service expectations and goals.
Review staffing levels in assigned areas and make any necessary adjustments to accommodate guest flows.
Plan weekly and daily operation of assigned team.
Inspect all areas to ensure cleanliness and readiness for guest arrival.
Assist team members with assigned projects to ensure accepted standards are achieved.
Review daily operating reports (checklists, work requests, etc.) and take appropriate action as directed by the Environmental Services Manager.
Implement and enforce all appropriate policies and procedures.
Serve as Duty Manager for the Environmental Services area (as requested).
Perform other duties as assigned or required.

Educational Requirements and Technical Skills

Previous management/supervisory experience required.
Bilingual (Spanish)- preferred.
At least 1 year of experience in hospitality, operations, or a related field.
High school diploma or GED equivalent.
Experience interacting with guests and providing amazing customer service.
Knowledge of Microsoft Office software.

Typical Physical Requirements

Ability to handle high stress situations in a calm manner.
Ability to work irregular hours and outdoors.
Ability to work nights, holidays, weekends, and extended hours.
Sitting, standing, walking – at least 8 hours per shift.
Bending/stooping, climbing ladders – frequently.
Kneeling/squatting, reaching above shoulders – frequently.
Carrying/lifting up to 50 lbs.
Coping with demands (stresses that are associated with the job and/or the work environment) so that acceptable levels of performance and overall contribution are maintained.

Competencies

Communication – Effectively expresses ideas and ensures spoken or written communications are complete, clear, and understandable. Actively listens and openly communicates with others. Ensures information is conveyed in a timely and appropriate manner. Encourages others to express their views. Positively accepts feedback and offers constructive feedback to others.
Leadership (Supervisory) – Shows leadership by providing vision and strategies; sets clear expectations and goals for the team that support departmental and organizational goals. Guides staff toward individual accomplishments, departmental and organizational goals. Exhibits and demonstrates core value competencies. Creates a positive environment in which people are motivated to do their best; invites input from team and can delegate responsibility appropriately; recognizes contributions and supports professional growth of staff.
Customer Focus – Demonstrates courtesy, cooperation, and friendliness with staff, volunteers, and customers. Actively listens, anticipates, and evaluates the customer’s needs. Ensures that customer satisfaction is a priority in all areas of responsibility. Actively engages our customers while fulfilling job responsibilities.
Business Focus – Strives to positively affect organizational success in completion of job requirements, manages resources effectively, and takes positive actions to enhance the Guest experience. Recognizes how their own performance and contributions impact departmental and organizational goals, strategies, and results. Keeps FLAQ business and Customer’s well-being at the forefront of day-to-day focus.
Planning/Decision Making – Establishes a course of action with specific goals and objectives in mind. Allocates resources and sets priorities in the most efficient and effective way while respecting our collection and environment with high ethics and standards. Demonstrates the ability to make the best-informed decisions considering alternatives and available information. Develops contingency plans anticipating needs and changes in the work environment while seeking win-win solutions.
Reliability/Accountability – Demonstrates the ability to complete tasks punctually, meet deadlines and follow through on commitments. Provides consistent and timely work free of errors and omissions. Demonstrates good time management skills by using time effectively and efficiently. Arrives at work and meetings on time. Takes responsibility for actions and behavior and learns from experiences.
Problem Solving/Judgment – Provides realistic solutions in a timely manner based on consideration of alternatives and consequences. Demonstrates ability to evaluate alternatives and make judgments based on facts and the best interests of the organization. Demonstrates the courage to innovate and change when appropriate.
Interpersonal Skills/Teamwork – Demonstrates the ability to work collaboratively within a team and across departments for organizational success. Demonstrates a positive attitude and initiative, seeks to understand before being understood. Fosters a positive, supportive, and encouraging work environment. Demonstrates respect for other’s opinions, trusts in their abilities and recognizes their contributions.
Initiative – Demonstrates the ability to proactively seek opportunities and solutions to challenges. Demonstrates self- motivation in completing job requirements and consistently strives to improve performance. Initiates new ideas by challenging the status quo to find new ways to do things better. Asks questions and seeks guidance when needed.
Professionalism – Demonstrates honesty and integrity at all times and takes accountability for their actions. Maintains composure, objectivity, and a professional manner at all times. Complies with FLAQ’s Policies and Procedures. Behaves consistently with the values of the organization and acts as a role model.