Unique Personnel boasts over 50 years (established in 1970) of personnel and staffing experience, so it's not surprising that even though our main focus has been providing on South African Staffing Solutions, we now recruit internationally for over 5000 clients

Duties & Responsibilities

Purpose of The Job

To actively sell the services and products to potential clients and render the highest standards of customer service to achieve departmental targets.

Major Responsibilities And Key Results Areas

Sales Operations

Actively sources new sales opportunities and close sales to achieve departmental goals and targets.
Increases company revenue by managing and negotiating with clients, generating leads, qualifying prospects and managing sales of products and services.
Actively researches competition and monitors market activities to position the company in a favourable manner within the market.
Forecasts sales, development of sales strategies and models and evaluate their effectiveness.
Evaluates needs and build a productive relationship.
Daily / Weekly / Monthly tracking and target reports for the relevant stakeholders.
Maintains and grows client base within the relevant area of sales.
Attends meetings, sales events and training to keep abreast of the latest developments.
Canvasses and opens new customer accounts based on their viability as future customers.
Monitors monthly sales per customer using the Sales Management process.
Daily extrapolation of sales information from the ERP system to assess actual units against target units and implements a plan of action if necessary.
Provides monthly feedback to the Regional Manager on all activities relating to the customer.
Introduces new marketing and promotion ideas and assists the customer in aligning strategy with that of the Company (Marketing Strategy).
Hosts regular trade evenings and suitable entertainment in order to promote the product and grow/ develop customer relations.
Initiates and monitors all promotional activity in order to develop and grow existing customer base and market share in consultation with the customer and Regional Manager.
Assists with the credit application process.
Co-responsible with Debtors for effective, timeous collection of outstanding debtors’ monies.
In collaboration with Debtors, ensures that all outstanding Debtors are less than 45 days at all times.
Assists Debtor’s staff in resolving customer queries.
Pro-actively manages customers with potentially high risk for the Company and liaises with Debtors in respect of any action planning that needs to be done.
Ensures that vehicles and other company equipment are maintained in accordance with company policy and procedure.
Attends monthly meetings with Regional Manager to provide status feedback on new business.

Stock Control

Liaises with Warehouse on an ongoing basis to ensure optimal availability of stock in an effort to resolve any outstanding queries.
Assists with the consignment stock process when required.
Monitors buying patterns of all customers to assist in the forecasting of stock requirements on a monthly basis.
Monitors stock rotations and replenishes new stock in need.
Monitor claims stock.
Assists the customer in managing their own stock levels and mix.

Compliance

Operates within controls and procedures in order to ensure the integrity of XCE.
Reports risks or areas of concern to management within own operating area.
Promotes compliance with all relevant regulations and procedures to prevent fruitless, wasteful and irregular expenditure.

Customer Service

Maintains effective working relationships with employees and customers to render highest quality of services.
Identifies and solves problems whilst demonstrating a high level of integrity in line with XCE core values.
Ensures daily and weekly discussions take place with CIC and other aforementioned stakeholders to ensure that all customer queries are followed up and satisfactorily resolved.
Provides regular presentation / training to customers on products and pricing to ensure that the customers are kept up to date with technical product changes.
Assists customer liaison department with maintaining customer base by updating customer information when necessary.
Provides the customer with stands, POS material, claims and rotation procedure training.
Updates the customer database by providing new information regarding new customers and / or updating existing information.

Cost Control

Supports the effective and transparent use of financial and other resources.
Ascertains whether correct pricing structures are in place at all times.
Manages and monitors gross profit on a daily basis and implements action plan if necessary.
Reduces operational costs by optimizing company resources (cell phone, car) and curbs unnecessary expenses.
Limits expenditure, reduces costs and ensures deviations from budgetary limits are reported to direct Manager.

Desired Experience & Qualification

Essential Knowledge And Required Skills

Computer Literacy (Basic MS Office; and SAP, ERP Systems and other job-specific software systems)
Knowledge of Sales principles, practice and procedures.
Communication skills (both verbal and written)

Minimum Requirements

Educational Qualifications

Matric
Certificate Sales or relevant fields (NQF 5)

Experience

Up to 3 years as a Sales Representative or similar role within the Retail environment.

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