Introduction

Our client based in the Roodepoort area, is seeking for driven, dynamic, and proactive Debt Collectorsto join their high-energy call center team. This is a fantastic opportunity for individuals who thrive in a competitive, target-driven environment and want to grow their career in collections.

Duties & Responsibilities

Contact customers via outbound and inbound calls to collect outstanding debts
Negotiate repayment plans in line with company policies
Maintain accurate records of all customer interactions and payment agreements
Follow up on overdue accounts consistently
Ensure compliance with relevant legislation (e.g. National Credit Act, POPIA)
Handle customer queries and disputes professionally and efficiently
Meet daily, weekly, and monthly collection targets
Update account information and escalate unresolved cases where necessary
Adhere to company processes, scripts, and quality standards
Work closely with team leaders and management to improve recovery rates

Desired Experience & Qualification

Matric (Grade 12) – essential
Minimum 1–2 years’ debt collection experience in a call centre environment
Strong understanding of collections processes and negotiation techniques
Computer literacy (MS Office, CRM systems)
Clear criminal and credit record

Package & Remuneration

R5 200.00 negotiable depending on experience

Ubuntu Resource Management Johannesburg

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