Position Summary:

This position maintains a safe and secure environment for zoo guests, staff and animals by patrolling and monitoring premises, facilities and personnel. The zoo Security Officer strives to give the highest level of care and guest service in every interaction.

Essential Duties and Responsibilities:

Other duties may be assigned in keeping with the mission of Tulsa Zoo Management, Inc. (TZMI)

·Performs security patrols of designated areas on foot or in vehicle.

·Acts as first responder in the case of zoo accidents, incidents and emergencies.

·Watches for irregular or unusual conditions that may create security concerns or safety hazards.

·Sounds alarms or calls police or fire department in case of fire or presence of unauthorized persons.

·Warns violators of rule infractions, smoking or carrying forbidden articles.

·Permits authorized persons to enter property and monitors entrances and exits.

·Investigates and prepares reports on accidents, incidents, and suspicious activities.

·Provides assistance to customers, employees and visitors in a courteous and professional manner.

·Operates vehicles and equipment to provide security for zoo.

·Manages dangerous situations to assure the safety and protection of zoo property and personnel, occasionally including physical confrontation when necessary.

Supervisory Responsibilities:

This position currently has no supervisory responsibilities.

Values:

To perform the job successfully, an individual should demonstrate the following competencies as they relate to TZMI core values:

·We are enthusiastically committed to be part of the Tulsa Zoo community.

·We will all work together as one Zoo Team to support the Zoo’s mission.

·We will value and appreciate everyone and create a safe, understanding, and welcoming environment for all.

·We will all be accountable for achieving excellence.

·We will earn the trust of one another, acting honestly and treating each other with respect.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience

High school diploma or general education degree (GED); at least two years of security, military or law enforcement experience and/or training; or equivalent combination of education and experience.

Language Skills

Ability to read and interpret documents such as safety rules, operating and maintenance instructions and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers, employees of TZMI and the general public.

Mathematical Skills

Ability to add, subtract, multiply and divide using whole numbers, common fractions and decimals. Ability to perform these operations using units of American money.

Computer Skills

Microsoft Word; Microsoft Excel; Internet Browser(s)- Explorer, Chrome, Safari, etc.

Other Skills, Abilities or Qualifications

Ability to work a flexible schedule including evenings, weekends and holidays as required. Ability to operate radio or telephone equipment and/or console monitors. Ability to identify critical issues quickly and accurately. Must be willing and able to handle potentially difficult and dangerous situations, including the possibility of physical confrontation in a mature, respectful and safe manner. Must possess a valid driver’s license and be insurable on TZMI’s insurance carrier.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

This position involves significant standing; significant walking; significant sitting; significant reaching with hands and arms; significant climbing or balancing; significant stooping, kneeling, crouching or crawling; significant talking or hearing and moderate lifting up to 60 pounds.

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

This work environment involves substantial work in outdoor weather conditions; significant work with moderate noise level.

Tulsa Zoo Management

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