Join our team as Sustainable Tenancies Advisor

Join us in making a positive difference to the lives of older people living in our sheltered and extra care housing schemes. In this rewarding role, you will work closely with customers to help them maintain their independence, sustain their tenancy and access the support they need to live well in their homes. Working with colleagues, partners and local services, you will take a person-centred approach to supporting customers, helping to create safe, inclusive and thriving communities.

Key Responsibilities

Provide advice, guidance and low-level support to older and vulnerable customers, helping them maintain independent living and sustain their tenancy.
Carry out assessments, identify support needs and develop practical solutions that help customers achieve positive outcomes.
Create, review and monitor support plans, making referrals to specialist services and partner agencies where appropriate.
Work collaboratively with internal teams, health and social care professionals, voluntary organisations and external partners to coordinate support.
Support tenancy sustainment by promoting early intervention, identifying risks and helping customers access financial, wellbeing and housing-related support.
Maintain accurate, confidential and up-to-date records, ensuring customer information is handled in line with data protection requirements.
Champion equality, diversity and inclusion in all aspects of service delivery while helping to identify and report safeguarding, health and safety or wellbeing concerns.

What you'll need to succeed

Experience of working with older people and/or vulnerable customers within a housing, support, care or community-based setting.
A caring, respectful and customer-focused approach, with the ability to build positive relationships and gain trust.
Strong communication and listening skills, with the confidence to have supportive conversations and explain information clearly.
Good organisational skills and the ability to manage competing priorities while maintaining attention to detail.
Knowledge of safeguarding responsibilities, confidentiality requirements and appropriate professional boundaries.
Strong administration and digital skills, including experience using Microsoft applications and maintaining accurate records.
A proactive and solution-focused approach, with a commitment to equality, diversity and inclusion and delivering positive outcomes for customers.

What we offer

Hybrid working & flexibility – supporting work-life balance
Generous annual leave – starting at 27 days, rising to 32 days after 5 years plus bank holidays
Birthday day off – take your birthday as paid leave
Buy or sell annual leave – flexible options to suit your lifestyle
Local bank holiday – extra day off around New Year
Enhanced maternity, paternity & adoption pay
Free on-site parking at key office locations
Employee Assistance Programme – emotional wellbeing support for you and your family
Cycle to Work & Car Leasing Schemes – save on tax and NI
Pension schemes with life insurance cover
Perkbox – an employee engagement platform with perks, benefits, rewards, wellbeing resources, discounts, freebies and more
Healthcare cash plan – claim back costs for dental, optical, physio & more
Lifestyle discounts – cashback and savings at major retailers
Learning & development opportunities – grow your career
Volunteer days – up to 5 paid days to give back

Interview Date(s)

Interviews for this position will be held on 4 or 9 November 2026.

Applying Instructions

If you are interested in this role, please click 'Apply Online' to provide your CV and supporting statement.

In your supporting statement, please provide clear, specific and evidence-based examples showing how you meet the essential criteria marked (A) in the person specification. Please explain how you have used your skills in practice, as the essential criteria form the basis of the shortlisting and assessment process. Addressing the desirable criteria is optional; however, doing so may strengthen your application where relevant.

We welcome applicants from all backgrounds and experiences. If you share our values and want to make a difference, we encourage you to apply.

As a Disability Confident employer, we aim to provide reasonable adjustments throughout the recruitment process and employment. Please contact us at hello@beonehomes.com if you need any support with your application.

Role Profile

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