Audit & Sustainability Engineer

Location: Saudi Arabia (Dammam / Riyadh)

Role Purpose.

The Audit & Sustainability Engineer will be responsible for transforming audit services to drive and support growth in decarbonization and other Customer Value Propositions (CVPs). This will be achieved through collaboration with internal and external stakeholders, providing technical support, and developing customer-centric and market sector-specific service offerings. Key responsibilities also include identifying opportunities, tracking, reporting, and enhancing audit performance, implementing customer visits, and ensuring the successful delivery of services and decarbonization strategies. This role will contribute to driving order growth and assisting customers in meeting their sustainability objectives.

Objectives and Responsibilities.

Transformation of Services:
•Implement of services to align with the company’s strategic goals and work with the MENAT Audit & Sustainability Manager to create Value Propositions and commercial offers.
•Develop initiatives to enhance the effectiveness and impact of services.
•Ensure that services contribute to overall sustainability, decarbonisation and energy efficiency objectives.
Technical Support and Service
•Identify and leverage opportunities for energy efficiency improvements and decarbonisation within customer operations.
•Build and maintain customer-centric service offerings, and forecasting for service offers (including regular reporting), and implement customer visits and engagements to drive customer satisfaction.
•Deliver expert insight reporting advisories and making recommendations to increase steam system performance, reliability and optimization by working directly with internal and external customers, through site activities and report generation.
•Set the ‘Gold Standard’ for steam system optimization by defining the reports, processes and solutions using available tools to detect and predict steam system conditions and optimize the system and energy performance
Performance and Reporting:
•Monitor and track performance and grow Service revenue and customer experience YOY
•Implement metrics to assess the effectiveness of service initiatives, and report on Quantifiable Customer Sustainability Benefits
•Report on service performance to the MENAT Service and Sustainability Manager and stakeholders, highlighting successes and areas for improvement.
Customer Visits and Engagement:
•Implement customer visits and engagements to strengthen relationships and identify needs.
•Collaborate with customers to ensure their needs are met and expectations exceeded.
•Utilize Field Service Management tool and ensure feeding it with all day-to-day activities.

Relevant Experience and Qualifications

•Bachelor’s degree in any of the following Engineering Branches: Mechanical – Electrical – Mechatronics.
•Strong Understanding of typical steam and condensate applications, product, service with a focus on Sustainability.
•Minimum of 3 years in a technical or services management role within the thermal energy or related sectors within a customer facing environment.
•Inspirational team member & influencing skills.
•Can deliver growth in sales and profit
•Proficiency in developing customer-centric service offerings.With Experience with solution selling techniques
•Excellent communication and interpersonal skills with experience working at all levels both internally and externally with customers or key stakeholders
•Ability to work effectively in a multicultural and cross-functional environment.
•Strong analytical thinking, business insight and decision making.
•Strong understanding of the MENAT market dynamics and cultural nuances, and the ability to drive result.

Spirax Group

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Audit & Sustainability Engineer

Audit & Sustainability Engineer