Check out our video below or online at www.IAMRedline.com Every company has a culture, a way employees and customers feel when they interact with it. If you think of a place you like to shop, you’ll have a feeling associated with shopping there. It’s the same with electrical contractors; we create a culture that permeates through our customer interactions. Unfortunately, with many home services companies, that culture is not terribly professional. You probably have stories of times you’ve interacted with a contractor and left the conversation with a bad taste in your mouth. But it doesn’t have to be that way. Redline is changing that for electrical contractors in the Valley by embracing our motto: “I am Redline.” I Am Redline At Redline Electric & Solar, we live by our value statement: I will Sacrifice for others Move without fear And own my outcomes Because I am Redline In every interaction we have, whether with fellow employees or customers, we take to heart all of these principles: I will sacrifice for others. At every opportunity, we put others first. That comes through in how we support each other and our customers. Our employees are expected to do more than is expected to delight our customers. I will move without fear. Fear is a limiting factor for many people and in many circumstances. But we know that the worst that can happen out of moving through a fearful situation is minimal. We make it a commitment to always get out of our comfort zone and embrace new challenges. I will own my outcomes. It is the human condition to deny responsibility when bad things happen—mostly out of fear of the repercussions. At Redline, we value honesty and hard work above all else, so when anyone on our team makes a mistake, we embrace that. It’s always better to feel good about being honest and then clean up those mistakes. Because I am Redline. By uniting under a common goal, we create a team that is stronger than we could be individually. It’s more than a statement; it’s a way of operating in work and in life. “I don’t ever think about working somewhere else. Josh is always helping me to become a better technician through training and mentoring. Redline has provided me with an opportunity to grow and a path for my future. I take pride in a job well done and am honored to say I am Redline.” — Gavin Westphal, Service Technician At Redline Electric & Solar, we’re much more than a group of technicians servicing residential and commercial solar and electric customers. We are a team grounded on a solitary belief system that takes us higher, helps us achieve more, and creates a culture that delights customers again and again. We invite you to join us. If you have the skills needed to be part of our team—as well as the desire to embrace all that is Redline—we welcome you to submit an application. Then you too can say… I am Redline. About Redline In a word, we’re fun. But you can’t accomplish very much in the business world with fun alone. That’s why we are—and do—so much more, every single day. The vision for Redline starts at the top with our president and follows through to every member of our team. “As the president of Redline, I take pride in our culture and core values, and I believe they represent more than merely an attitude. Here, it’s not ‘I,’ it’s ‘us.’ We live our values every day, both at work and throughout our personal lives. I make a promise to my team and our clients that we will always keep our values front and center. That means we help when possible, ask questions, face adversity, and take responsibility for our actions. Along with my team, I am Redline.” — Josh Farley Our Culture We are more than what we bring to the table individually; we are a true team committed to the principles established in our values: I will Sacrifice for others Move without fear And own my outcomes Because I am Redline What we do at Redline is bigger than installing solar panels and rewiring buildings. We make a difference in the lives of our customers at each interaction, and we can either leave them frustrated or ecstatic. We choose the latter. Your Responsibilities, Our Expectations We are professional. Much like the Navy SEALS are the first to the disaster, that is how we work at Redline Electric & Solar. We are available to our customers 24/7 because we are the team that resolves the issues no one else can. To join our team, you have to be the best. You must constantly be striving to do better, to be better. You believe in the value of sacrificing for others and are committed to always providing excellent customer service. As a member of the team, you can think on your feet and provide creative solutions to the problems that are presented to us each day. And you hold yourself to the highest expectations: you are honest and trustworthy. Redline Electric & Solar is a non-smoking and DRUG FREE work environment.. Compensation Because we expect the best, we offer compensation and benefits to attract that level of employee. We hold freedom as a high value, so you are given unlimited unpaid time off. As long as your commitment is evident and our customers are happy, you will have the freedom to manage your schedule. Once you’ve been with us 90 days, you’ll start to accrue paid time off (PTO). Healthy employees are happy employees, so we provide free healthcare from your first day on the team. All of our service technicians are provided with a company vehicle, phone, and gas card. We promote from within, so there is huge potential for growth and building a career path with Redline Electric & Solar. In addition to being an advocate of our corporate culture, you should have a minimum of 3 years of experience in both residential & commercial service. See our jobs page to learn more about what we’re looking for specifically and to apply for a position on our team. In-Person: Customer Service Representative & Cold Calling Specialist We are seeking a highly motivated and customer-oriented individual to join our team as a Customer Service Representative & Cold Calling Specialist for our electric and solar contracting business. This position will require the ability to communicate effectively with customers and prospects, handle customer inquiries and complaints, and perform cold-calling activities to a purchased list of clients. Responsibilities: - Serve as the first point of contact for customers and prospects, providing exceptional customer service and building positive relationships. - Handle customer inquiries, complaints, and technical issues and escalate issues as needed to the appropriate team members. - Conduct cold calling activities to a purchased list of clients, introducing our company's electric and solar services and scheduling appointments for our sales team. - Meet or exceed weekly and monthly performance metrics, including call volume, appointment scheduling, and customer satisfaction ratings. - Maintain accurate and up-to-date customer and prospect information in our CRM system. - Collaborate with other team members to identify areas for process improvement and drive operational excellence. Qualifications: - High school diploma or equivalent required; associate's or bachelor's degree preferred. - At least 1-2 years of experience in a customer service role. - Experience with cold calling and appointment scheduling preferred. - Excellent communication and interpersonal skills, with the ability to listen actively and empathize with customers and prospects. - Strong problem-solving and troubleshooting skills, with the ability to think creatively to resolve complex issues. - Familiarity with CRM systems and proficiency in Google Workspace. - Self-motivated and goal-oriented, with a strong work ethic and the ability to work independently and as part of a team. We offer a competitive salary, benefits, and opportunities for growth and advancement within the company. If you are passionate about providing exceptional customer service and have a proven track record of success in customer service and cold calling, we want to hear from you. Please submit your resume and cover letter for consideration.