Description

Status: Full-Time, Non-Exempt
Pay: $22.50-$23.00/hour
Schedule: Monday - Friday 8:00 a.m. - 4:30 p.m.

Job Summary: The Housing Tenancy and Sustainability Navigator, CalAIM, under the direction of the California Advancing and Innovating Medi-Cal (CalAIM) Program Manager, is responsible for conducting ongoing needs assessments, developing Housing Tenancy and Sustainability Plans, implementing program goals, and providing supportive services. Responsibilities also include maintaining and providing information on local CBOs and government agencies, offering referral services, and advocating for individuals who have transitioned from chronic homelessness into stable housing.

This position requires building successful working relationships with housed individuals to support increased self-reliance. The Navigator will encourage and recognize positive behavioral changes while identifying problems and obstacles that may threaten housing stability and self-sufficiency. Maintaining clear and accurate files and records is essential. The position also ensures the team practices professional behavior, client-focused strategies, compassion, and understanding.

Essential Duties and Responsibilities:
Client / Service Delivery

Maintain a caseload of up to 30 individuals and provide at least 3 services per month using 2 methods:
1. Electronic communication (phone, text, email)
2. Face-to-face visits, or more frequently as needed
Prevent homeless recidivism by developing individualized housing support plans based on housing assessments that address identified barriers, including short- and long-term measurable goals
Meet with clients in shelters, within the community, and in their living environments
Utilize harm reduction interventions and methodologies to provide client-centered services that support housing retention
Apply crisis prevention and intervention skills to promote self-sustainability
Practice evidence-based counseling and motivational interviewing techniques when interacting with clients
Assist clients in building upon their strengths and recognizing their needs, including:
- Creating budgets
- Paying rent and utilities on time
- Accessing healthcare, mental health care, substance abuse programs, vocational and educational programs, childcare, and other supportive services
Conduct health and safety visits, including habitability inspections
Assist clients in developing financial budgets to maintain housing and save 10% of their income
Coach clients on life skills that promote hygiene and personal dignity
Maintain knowledge of community resources and provide referrals as needed
Organize and facilitate social and recreational activities designed to promote community involvement and peer support
Collaborate with community support providers, outreach teams, healthcare networks, housing programs, landlords, social workers, healthcare providers, mental health providers, government agencies, and enhanced care management teams
Assist with applications for relocation and reasonable accommodations as needed, ensuring living environments remain safe and maintainable
Provide early identification and intervention for behaviors that may jeopardize housing stability
Coach clients on developing and maintaining positive relationships with landlords, property managers, and neighbors
Identify and respond to crisis situations promptly by prioritizing and implementing appropriate interventions
Assist clients in obtaining required documents to maintain housing, including:
- Rent receipts
- Money orders
- Valid identification cards
- Birth certificates
- Income verification
- Social Security benefits
- DHS benefit letters
- Other required documentation

Team / Staff Relations

Work collaboratively as a Mercy House team member with staff and volunteers to implement the mission and core values of the agency
Attend regular internal and external agency meetings
Participate as part of a team in planning and developing resident programs

Administration

Maintain accurate and up-to-date documentation for all clients, including:
- Individual housing plans
- Emergency plans
- Case notes
- Case files
- Assessments
- Call logs
- Housing Authority applications and recertifications
Assist with data collection for statistical reports.
Ensure deadlines are consistently met.
Demonstrate willingness to gain knowledge and understanding of:
- HMIS
- Homeless Collaborative systems
- HUD housing programs and vouchers
Utilize computers and appropriate software, including:
- Microsoft Word
- Outlook
- Excel
- PowerPoint
- Sprite Health
- Kern Provider Portal
- Other systems applicable to the position
Respond to calls and emails in a timely manner.
Perform tasks independently and prioritize workload effectively.
Complete other duties or special projects as assigned.

Knowledge Of

Confidentiality and the legal and ethical issues related to case management
Effective documentation practices and guidelines

Qualifications

Requirements:
Education and Experience

Bachelor’s degree in Social Work or a related field, with experience working within homeless communities, mental health, healthcare, and government agencies providing community services
Candidates without a BA/BS degree but with at least 2 years of direct life experience working with long-term homeless, low-income, and diverse populations, along with working knowledge of mental health and addiction issues, are encouraged to apply

General Requirements

Valid California driver’s license, proof of insurance, and reliable vehicle required' Candidates must be comfortable using their own vehicle to conduct home visits, visit clients in shelters, and meet clients throughout the community
Work effectively with diverse populations
Plan, organize, and prioritize duties
Perform crisis intervention when needed
Communicate clearly in verbal and written formats
Maintain a positive, professional, and safe environment
Establish and maintain effective working relationships
Dependability, responsibility, and respectful communication are required

Physical Requirements

Ability to lift up to 50 pounds
Ability to sit for prolonged periods while working at a desk and using a computer

Mercy House

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Housing Tenancy and Sustainability Navigator, CalAIM (6379)