Introduction

Receptionist

We are seeking a professional, organised, and friendly Receptionist to be the first point of contact at our company. The successful candidate will manage our busy reception area, handle incoming communication and a busy switchboard and provide general administrative support while maintaining a high standard of customer service.

The successful candidate must have:

Requirements

Grade 12 qualification – minimum
10+ years relevant experience
Excellent telephone manner
Good communication and organisational skills
Professional manner and appearance
Ability to multitask and work independently
Basic computer literacy (Word, Teams, general office systems)

Key Responsibilities

Reception & Visitor Management

Welcome visitors, manage sign-in procedures, issue access badges and ensure Health & Safety requirements are completed.
Notify staff of visitor arrivals, arrange refreshments when required and ensure the reception area remains clean and professional.
Liaise with cleaning staff, security and kitchen services as needed.

Switchboard & Communication

Answer, screen, and direct incoming calls.
Take messages and forward emails promptly to staff.
Respond to general enquiries via phone and email.
Maintain switchboard updates and report faults to IT.

Administration & Coordination

Manage appointments for visitors and suppliers.
Book boardrooms / auditorium via Teams and keep a record of meetings and staff whereabouts where possible.
Handle occasional incoming / outgoing mail and courier deliveries.
Update company contact details on internal platforms.
Refer job applicants to the company website and assist with BBBEE certificate requests.

Customer Service & General Support

Direct customer and supplier enquiries to the correct department.
Monitor internal communication platforms and relay urgent messages when required.
Coordinate refreshments, flowers and small staff arrangements in line with company guidelines.
Handle confidential information with integrity at all times.
Maintain a strong customer-service approach in all interactions.

JSM Business Services and Recruitment

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