Introduction

Role purpose: The Service & Maintenance Manager is responsible for overseeing multiple contracts within a multi-technical facility management environment, ensuring the efficient delivery of hard services, including MEP (Mechanical, Electrical, and Plumbing), HVAC, and other critical infrastructure maintenance. This role ensures operational excellence, client satisfaction, compliance with regulations, and optimal resource allocation. The Area Manager will lead technical teams, implement best practices, and drive continuous improvement across multiple sites

Duties & Responsibilities

Responsibilities:

Operational & Technical Management:

- Oversee the execution of multi-technical facility management services across multiple sites, ensuring high service levels.
- Ensure the proper operation and maintenance of MEP, HVAC, electrical, plumbing, and other technical systems.
- Monitor asset performance, implement preventive and corrective maintenance strategies, and optimize lifecycle costs.
- Conduct technical audits and inspections to ensure compliance with industry standards and best practices.
- Implement and enforce energy management and sustainability initiatives to improve efficiency.

Financial & Administrative Oversight:

- Manage budgets for facility operations, ensuring cost-effectiveness and financial performance.
- Optimize maintenance costs by implementing efficient work processes and resource utilization.
- Track expenditures, forecast financial needs, and identify cost-saving opportunities

Client & Stakeholder Engagement:

- Act as the primary liaison between the company and clients, ensuring contract compliance and service excellence.
- Proactively address client concerns and ensure high levels of satisfaction.
- Identify opportunities to enhance service offerings and drive business growth.
- Provide regular performance reports and technical insights to clients.

Compliance Health and Safety:

Ensure all technical operations adhere to local regulations, safety standards, and company policies.
Conduct risk assessments and enforce preventive measures to ensure a safe working environment.
Promote a strong safety culture and ensure staff training on HSE (Health, Safety, and Environment) protocols.

Technical Expertise:

Apply knowledge of Trane chillers, central plant systems, and Siemens BMS.
Provide technical guidance and oversight to teams.

Team Leadership & Development:

Lead and mentor a team of site managers, engineers, and technicians, ensuring skill development and high-performance culture.
Oversee staffing levels, ensuring that qualified personnel are available for each site.
Conduct performance evaluations and implement training programs to enhance technical competencies

Desired Experience & Qualification

Minimum requirements:

- Bachelor’s degree in mechanical, Electrical, or Civil Engineering, Facility Management, or a related field.
- 7+ years of experience in multi-technical facility management, with at least 3 years in a leadership role.
- Strong technical expertise in MEP systems, HVAC, and energy management.
- Experience managing multiple sites and large, diverse technical teams.
- Solid understanding of asset lifecycle management, preventive maintenance, and building automation systems.
- Proven ability to manage budgets, optimize costs, and enhance operational efficiency

Skills & Competencies required:

- Strong understanding of HVAC systems within a construction environment.
- Excellent planning and organizational skills.
- Strong attention to detail and problem-solving ability.
- Effective decision-making and communication skills.
- Teamwork and conflict management capabilities.
- Positive, approachable, and professional attitude.
- Trustworthy, ethical, and results-driven.
- Assertive, decisive, and equipped with strong leadership skills.

Package & Remuneration

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