Job Description

Delivering trusted water services for a sustainable and healthy South Australia

Position Title	SCADA Environment Analyst
Position Number(s)	004667/004669/007100/003397/006572	Manager Title	Team Leader SCADA Applications Support
Business Group	Operations	MoR Title	Manager Operations Control
Business Unit	Production and Treatment	Direct Report’s Title(s)	Not Applicable

What is the unique purpose of the role?

Provide advanced level support of critical SCADA software applications and hardware/field devices so SA Water can monitor and control operational assets to deliver efficient, reliable, and cost-effective water services across South Australia. Provide advanced technical analysis and contribute to identifying, planning, developing, and delivering recommendations and technical SCADA solutions to meet SA Water needs.

What does the role do?

The key accountabilities unique to this role are:

Key Accountabilities	Accountability Details
Put safety above all else	Proactively role model effective safety behaviours and implement safety systems in the team (i.e., Mate Watch, SAAM and hazard reporting).
Contribute effectively to the team ensuring efforts are aligned toward achieving team goals	Build and maintain strong working relationships with staff, focussed on achieving SA Water’s goals. Collaborate effectively with key stakeholders across SA Water, providing input into decision making and problem solving to support the SCADA environment. Actively role model attributes and behaviours that contribute to a safe, healthy workplace with a positive and constructive culture. Provide advice on the SCADA environment in assisting the business in achieving their objectives and business solutions. Function as a project resource and undertake tasks allocated. Help coordinate training program for SCADA Applications used by external contractors and business users. Maintain documentation for training and processes used and managed by the team and their end users.
Systems,technical analysis, and provision of specialist advice	Provide technical and systems analysis and advice to key stakeholders in the support, maintenance, and enhancement of SA Water’s SCADA environment. Effective and efficient classification and resolution of work requests, incidents, and requests for change, relating to SCADA, from Technology Support. Work with the business and external parties to develop and negotiate system solutions for their more complex SCADA business requirements. Extract, analyse and provide accurate data and information which meets the more complex SCADA requests from customers and management. Work with projects delivering SCADA infrastructure to ensure standards compliance and the successful and complete system integration of new infrastructure, applications, and processes, including troubleshooting, and identifying improvements. Effective administration of SCADA applications, including ensuring high availability, reliability, security and managing product lifecycles to ensure they are maintained and secured appropriately. Adherence to and assisting with documenting TS0350 standards and SCADA processes and procedures.
Customer Service	Provide advice on SCADA applications in assisting the business in achieving their objectives and business solutions. Demonstrated ability to build ongoing positive relationships with key customers and stakeholders to ensure workable business and technical solutions and the delivery of excellent customer service.
Innovation and systems improvement	Identify and develop improvements in SCADA environment security, performance, and availability. Optimise change processes to facilitate appropriate integration of new applications and systems. Keep up to date with industry best practice in alarm management and SCADA environment matters.
Provide specialist knowledge and support	Function as a subject matter expert and provide support for one or more of the following: Alarm Management, development, reporting, analysis, and training. Including Stakeholder negotiation and configuration development of alarms. RTU, radio and modem configuration, reporting, communication fault diagnosis and remediation, and technical maintenance Desktop and technology systemsdevelopment and maintenance SCADA graphics,tag management and backend systemsdevelopment, maintenance, and support Legacy systems support for applications used to manage legacy hardware and processes Historical data systems reporting, configuration and support. Including stakeholder management with business users and support teams.

Knowledge, skills and experience the role requires

Criteria which will be used for recruitment and selection for this role:

Foundation Knowledge, Skills, Experience and Qualifications	Essential or Desirable
Relevant tertiary qualification or industry certification and/or a minimum of 5 years broad experience in SCADA application support and/or system integration	Essential
Experience with the use and application of SCADA systems in industrial environments, including application and device programming/configuration, database interaction and report creation tools	Essential
Extensive and comprehensive knowledge of SA Water’s SCADA applications, in particular GE iFix and Historian, OSIsoft PI or similar, and the business processes that are supported by those applications	Desirable
Comprehensive understanding of how SCADA applications integrate with field devices and telemetry, data storage and analytical systems	Desirable
Experience with SCADA application system development, enhancement and support policies and processes including application development and configuration, change and Risk management and quality assurance	Essential
Strong verbal and written communicationskills	Essential
Expertise in Visual Studio\VBA, IsaGRAF and/or Ladder logic programming	Desirable
Demonstrated ability to work with limited supervision	Essential

Who you work with

Key Stakeholder Relationships criticalto the success of this role:

Team Leader SCADA Environment and SCADA Environment Support team members
SA Water Teams: Operations Control Centre, Maintenance, Technology Infrastructure, Technology Support, Technology Networks, Technology Cyber Security, Energy Management, Infrastructure Planning & Strategy, Field Water Quality, Field Operations – Regional, Water Expertise, Engineering, Capital Delivery
Contract and Alliance Partners e.g., Automation Panel Members (SCADA Integrators), P&T Alliance Partner, Field Operations - Metro Contractor, TRILITY and AdelaideAqua Pty Ltd
SAPN, Electranet, AEMO
Other external stakeholders such as customers, contractors, technology vendors, local government, regulatory agencies, and other utilities

Special conditions

Does the role have any unique requirements?

Participate in rotating 24x7 on call Support Roster as directed by the team lead
Flexible ome intra and interstate travel (mandatory)
Fever, and Flu (mandatory)

Your PD outlines what the requirements of your role are. The behaviours you demonstrate areequally as important and form part of your PD.

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