Description

POSITION DESCRIPTION: SEASONAL VISITOR EXPERIENCE SPECIALIST LEVEL I

The Visitor Experience Specialist (VES) Level I position is entry-level in the GCC Interpretive Sales Program and reports to the GCC Retail Management Team. The primary purpose of this position is to ensure that every visitor receives world-class service in GCC Retail Stores, to proactively sell products, and to recruit GCC Members. The GCC Retail Stores are open every day of the year (including holidays), and hours vary from 8:00 a.m. to 8:00 p.m.

Our summer season runs from April through October. Our winter season runs from October to April. GCC will provide an RV site as needed and available, for a nominal cost to the employee.

PRIMARY RESPONSIBILITIES
Duties vary with the workload and could include, but are not limited to, the tasks listed below.

•   Act as an ambassador for Grand Canyon and Grand Canyon Conservancy by proactively greeting visitors, answering questions, and graciously providing information about Grand Canyon National Park and GCC
•   Develop and maintain a broad knowledge of GCC products and proactively assist visitors with product selection and purchases to upsell whenever possible
•   Foster stewardship and inspire support for the Grand Canyon by informing each visitor of GCC’s membership and donation programs, making it compelling and straightforward to become a member and donor
•   Meet or exceed store sales and membership recruitment goals
•   Ensure the sales floor is fully stocked, all store areas, including the breakroom and offices, are clean, and products are merchandised according to GCC guidelines and specifications
•   Assist store management in ensuring register transactions are processed efficiently
•   Accurately process sales using a computerized cash register system; including reconciling cash drawers and completing nightly deposits
•   Follow GCC Guidelines for maintaining professional and respectful communication with visitors, NPS, colleagues, vendors, etc.
•   Support management in maintaining a high level of morale by fostering a positive work environment
•   Attend NPS Ranger tours and GCC training programs when possible
•   Explain the Grand Canyon National Park Junior Ranger program to visitors and swear in Junior Rangers who have completed the requirements
•   Assist with monitoring the sales floor to ensure efficient and effective store operation and help manage checkout lines
•   Review store email accounts daily as well as any GCC or NPS communications

WORKING CONDITIONS

Standing for long periods of time, up to ten hours each day
Reaching and grasping objects, climbing stairs, balancing, stooping, kneeling, crouching or crawling, and consistently talking and hearing; and rarely tasting or smelling.
Frequent and extended periods of repetitive hand motions for the operation of a computerized cash register system and stalking merchandise
Vision abilities required for the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Lifting book boxes weighing as much as 40 lbs.; pushing carts of product weighing up to 100 lbs.
Moving stock on hand trucks weighing up to 100 lbs. From delivery vans, in some cases, over rough surfaces, stairs, or inclines, and through varying weather conditions
Work at high elevations more than 7,000-9,000 feet above sea level
Walking to restroom facilities located in buildings other than the Park Store

GCC CORE VALUES
GCC has identified four core values that represent how we interact with our employees, partners, visitors, supporters, and followers. Our values include:

•   Integrity: We are honest, respectful, inclusive, caring, and accountable for our actions. We operate at a high level of excellence, utilizing our resources to their best and fullest potential.
•   Education: We are a dynamic learning organization uniquely positioned to cultivate the “awe” of the Grand Canyon.
•   Service: We embrace our role as a valued partner of the National Park Service at Grand Canyon National Park and will provide the highest level of excellence in every interaction with employees, partners, visitors, supporters, and donors.
•   Connection: We foster a sense of wonder and adventure for the Grand Canyon.

TOTAL COMPENSATION
This is a Seasonal, full-time, non-exempt, non-benefit-eligible remote position. The hourly rate is currently $16.00 per hour. GCC offers all employees the opportunity to participate in the GCC 401 K plan with no vesting period and a generous employer match. This position includes an assigned RV site at a monthly cost of $50.00. The position is eligible for a seasonal completion bonus. GCC offers holiday pay to our seasonal employees for working on holidays, as well as generous employee discounts on GCC merchandise.
Grand Canyon Conservancy is an Equal Opportunity Employer

Qualifications

MINIMUM QUALIFICATIONS
•   1-year customer service/retail experience
•   1-year cash handling experience
•   Basic computer skills
•   Willingness to work a flexible schedule based on business needs, including evenings, weekends, and holidays in any of GCC’s Park Stores

PREFERRED QUALIFICATIONS, SKILLS, AND CHARACTERISTICS
•   Passion for Grand Canyon National Park and the mission of GCC
•   Enthusiasm for driving sales and recruiting members
•   Ability and desire to consistently provide outstanding visitor service
•   Ability to work as a team player in a fast-paced environment
•   Ability to exercise sound judgment
•   Ability and desire to effectively interact with visitors and colleagues, demonstrate enthusiasm, and maintain a positive attitude
•   Working knowledge of, or ability to learn, a computerized cash register and payroll system
•   Ability to promote and maintain a positive work environment

Grand Canyon Conservancy

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Seasonal VES 1